Taylor Card
Eagle Mountain,Utah
Summary
I have over 10 years of customer service experience. I have worked both in office and remote in the past. I am highly motivated and stay on task to get tasks completed . I am a quick learner and always want to make sure I am doing my best work. I am proficient with the Microsoft Suites Applications. I have excellent customer service skills over email and the phone. The gaps in my work history is from having children who are now in school full time.
Overview
11
11
years of professional experience
Work History
Customer Service and Event Manager
Teresa Collins Designs
01.2015 - 12.2018
- Remote answering customer service emails and helping solve problems with orders or events with consumers.
- Planned and executed event for the company usually with at least 200 in attendance
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
Front Office Manager
Summit Foot and Ankle - Ryan Ellsworth DPM
09.2012 - 01.2015
- Front Office Manager
- Duties include scheduling, customer service, answering phone calls and handling employees and helping patients.
- Ordering supplies
- In charge of the front office staff
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed strong communication and organizational skills through working on group projects.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Front Desk
Collins Foot and Ankle - Tyler Collins DPM
09.2009 - 09.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Performed wide-ranging administrative, financial and service-related functions.
Dental Assistant
Shanua Pier DDS
04.2008 - 07.2009
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Monitored patient comfort and safety during dental procedures.
Dental Assistant
Johnson Pediatric Dentistry
10.2007 - 05.2008
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
High School Diploma -
Murray High School
Murray, UT05.2008
Skills
- Customer service
- Microsoft office
- Excel
- Customer care
- Scheduling
- Management
- Organizational skills
- Powerpoint
References
Teresa Collins, Employer, Teresa Collins Designs, 13214 South Akagi Lane, Draper, Utah, 84020, (801) 634-9057, Teresa@teresacollinsdesigns.com
Timeline
Customer Service and Event Manager
Teresa Collins Designs
01.2015 - 12.2018
Front Office Manager
Summit Foot and Ankle - Ryan Ellsworth DPM
09.2012 - 01.2015
Front Desk
Collins Foot and Ankle - Tyler Collins DPM
09.2009 - 09.2013
Dental Assistant
Shanua Pier DDS
04.2008 - 07.2009
Dental Assistant
Johnson Pediatric Dentistry
10.2007 - 05.2008
High School Diploma -
Murray High School
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