Taylor Carlos

Communication with customers professionally and proactively to provide product information and advice.

Maintained current and accurate inventory by completing daily audits.

Organized and stocked shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Maintained current knowledge of shelf planograms and end cap plans to merchandise products.

Trained new employees to use selling strategies and apply best practices.

Continuous training and development to keep up with trending products.

• Inspect customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility.
• Produce tickets for order escalations.
• Collaborate with associates to provide good quality returns.
• Adhered to company safety guidelines to minimize warehouse accidents.
• Increased productivity through streamlined processes and system efficiency.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Updated signage to reflect current pricing and promote merchandise.
• Reviewed planograms and end cap placements to properly merchandise items.
• Assisted in training of new hires on organizational procedures, policies and sales techniques.
• Stayed current on available products, store promotions, and customer service policies to better serve shoppers.

• Receive inbound calls from travel agencies and travelers.
• Delivered fast, friendly and knowledgeable service for all travel arrangements.
• Documented conversations with travel agents and customers to track requests, problems and solutions.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

• Maintain bookkeeping , including tracking individual and team sales, payroll, employee scheduling, collecting tax information for tax preparer, and team and business invoice management.
• Overseeing team sales.
• Product ordering with associated companies (product tracking and inventory), working with printing company on customizations and special orders, and team invoicing are all additional duties.
• Perform floor/online sales, including, but not limited to, walk-ins, register sales, custom online ordering, inventory, and new product receiving.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Backup for team sales, including working with online ordering, invoicing, and shipping.
• Floor and online sales for walk-in customers, including inventory and product receiving.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Coached employees in successful selling methods to drive revenue.