Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Carlson

Muskegon,MI

Summary

Proven leader and skilled trainer, adept in staff motivation and customer service, enhanced store efficiency and team cohesion. Excelled in cleanliness, connections, and accuracy, significantly improving customer satisfaction and loyalty. Used adaptive creativity to meet diverse needs, achieving notable sales growth through effective training and leadership.

Overview

9
9
years of professional experience

Work History

Utility Maintenance

Shape Corp
12.2021 - Current
  • Assisted in the installation of new utility systems, contributing to the expansion and improvement of infrastructure.
  • Performed diagnostic tests on equipment to identify issues, taking corrective actions as needed to ensure functionality.
  • Ensured timely completion of tasks by prioritizing and scheduling daily maintenance work orders.
  • Delivered high-quality workmanship on all assigned projects, consistently meeting deadlines despite changing priorities or unexpected challenges.
  • Enhanced safety standards through thorough inspections, identifying potential hazards and implementing corrective measures.
  • Reduced downtime of utility systems by performing routine preventive maintenance on equipment and facilities.
  • Promoted environmental sustainability by implementing eco-friendly practices during maintenance and repair activities, reducing the utility''s environmental footprint.
  • Collaborated with team members for efficient execution of projects, ensuring minimal disruption to services.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.

Barista Shift Supervisor

Starbucks
04.2019 - 11.2021
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
  • Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
  • Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Barista Trainer

Starbucks
06.2016 - 11.2021
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Trained new employees in groups and in one-on-one scenarios.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista

Starbucks
08.2015 - 04.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Associate - Education

Muskegon Community College

Skills

  • Friendly and outgoing
  • Cash Handling
  • Cleanliness
  • Team Leadership
  • Adaptive and creative
  • Staff Motivation
  • Scheduling Coordination
  • Supply Ordering
  • Customer Service

Timeline

Utility Maintenance

Shape Corp
12.2021 - Current

Barista Shift Supervisor

Starbucks
04.2019 - 11.2021

Barista Trainer

Starbucks
06.2016 - 11.2021

Barista

Starbucks
08.2015 - 04.2019

Associate - Education

Muskegon Community College

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Taylor Carlson