Taylor Carr
Chicago,IL
Summary
Driven professional with a strong background in customer service and hospitality, honed at Loews Hotels & Co. Excelled in guest services, problem-solving, and time management, ensuring seamless experiences for guests. Demonstrated expertise in cash handling and hospitality service, leading to positive feedback and repeat business. Skilled in fostering relationships and efficiently resolving issues, contributing to significant improvements in guest satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Loews Hotels & Co
2018.03 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Barista
Starbucks
2018.09 - 2024.05
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
Home Care Provider
Help at Home Senior Care
2014.10 - 2016.11
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided transportation and appointments management.
Education
High School Diploma -
Dunbar Vocational Career Academy
3000 S King Dr06.2012
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Hospitality service expertise
Timeline
Barista
Starbucks
2018.09 - 2024.05
Front Desk Agent
Loews Hotels & Co
2018.03 - Current
Home Care Provider
Help at Home Senior Care
2014.10 - 2016.11
High School Diploma -
Dunbar Vocational Career Academy
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