Summary
Overview
Work History
Education
Skills
Timeline
Generic
Taylor Carrier

Taylor Carrier

Riverside,MO

Summary

Experienced and detail-oriented healthcare professional with a proven track record of consistently surpassing company objectives through analytical problem-solving techniques. Ensures organizational efficiency and client satisfaction while thriving in high-pressure environments and successfully adapting to new situations and challenges. Enhances the overall brand of the organization by demonstrating exceptional analytical problem-solving ability. Enthusiastic leader eager to develop and lead a team, driving performance, exceeding provider expectations, and maximizing efficiency.

Overview

10
10
years of professional experience

Work History

Provider Relations Manager

Optum Home and Community Care Transitions
08.2020 - Current
  • Supporting company patient centric model, delivering ongoing analytics, and providing support to providers to contribute to design and implementation of programs and provider experiences
  • Drove performance and strategic initiatives across the market by collaborating and developing relationships with senior leaders and various cross-functional teams
  • Established strong relationships with key stakeholders in the healthcare industry, positioning the organization as a trusted partner in patient care
  • Lead Education and implementation of strategic cost saving authorization process within hospitals across KS, MO, AR, OK and TX
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Leveraged data and analytics with healthcare providers to make informed decisions and drive business improvements
  • Coached and Mentored new team members
  • Manage provider grievances and complaints to overcome barriers and identify resolutions
  • Facilitated interviewing and hiring of new provider relations team members
  • Prepare and present quarterly reviews detailing prior quarter results along with forward looking forecast to health plan clients for decision support
  • Optimized resource allocation through effective planning, scheduling, budgeting, and risk management strategies.
  • 2022 RISE leadership program

Healthcare Consultant

Specialized Home Care
04.2018 - 08.2020
  • Generated and maintained business with marketing development and implementation across healthcare continuums
  • Exceeded metrics on increasing monthly admissions for Kansas City territory by generating referrals and establishing relationships with partnering facilities across healthcare continuum
  • Planned and coordinated educational events quarterly for community referral partners
  • Developed and executed marketing plans, including all social media content
  • Analyzed and presented data to improve customer satisfaction.
  • Oversaw accounting, budgeting, and financial reporting.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Healthcare Consultant

Phoenix Home Care and Hospice
09.2015 - 04.2018
  • Served seven counties spanning across several markets, lines of business, and clients
  • Exceeded metrics and monthly admission and referral goals
  • Lead new market startup, assuring alignment with customer satisfaction
  • Coached all new healthcare consultants on drives to network performance, internal KPIs, and executing strategic initiatives.

Palliative Care Consultant

Hospice Advantage, LLC
01.2015 - 09.2015
  • Served Kansas City region by educating across healthcare continuums, marketing the brand, and growing revenue by generating business leads
  • Planned and executed health fairs, and local activities to engage community and referral sources
  • Educated community and partnering facilities on benefits of hospice by leading presentations and fostering relationships.

Education

Bachelor of Science - Marketing

The University of Kansas
05.2012

Associate of Arts - Liberal Arts

Johnson County Community College
05.2012

Skills

  • Microsoft Office: Word, Excel, Outlook, and PowerPoint
  • Salesforce Utilization
  • Experienced in Tableau software
  • Change Implementation
  • Strategic Planning
  • Complex Problem Solving
  • Customer Relationship Management

Timeline

Provider Relations Manager

Optum Home and Community Care Transitions
08.2020 - Current

Healthcare Consultant

Specialized Home Care
04.2018 - 08.2020

Healthcare Consultant

Phoenix Home Care and Hospice
09.2015 - 04.2018

Palliative Care Consultant

Hospice Advantage, LLC
01.2015 - 09.2015

Bachelor of Science - Marketing

The University of Kansas

Associate of Arts - Liberal Arts

Johnson County Community College
Taylor Carrier