Experienced and detail-oriented healthcare professional with a proven track record of consistently surpassing company objectives through analytical problem-solving techniques. Ensures organizational efficiency and client satisfaction while thriving in high-pressure environments and successfully adapting to new situations and challenges. Enhances the overall brand of the organization by demonstrating exceptional analytical problem-solving ability. Enthusiastic leader eager to develop and lead a team, driving performance, exceeding provider expectations, and maximizing efficiency.
Overview
10
10
years of professional experience
Work History
Provider Relations Manager
Optum Home and Community Care Transitions
08.2020 - Current
Supporting company patient centric model, delivering ongoing analytics, and providing support to providers to contribute to design and implementation of programs and provider experiences
Drove performance and strategic initiatives across the market by collaborating and developing relationships with senior leaders and various cross-functional teams
Established strong relationships with key stakeholders in the healthcare industry, positioning the organization as a trusted partner in patient care
Lead Education and implementation of strategic cost saving authorization process within hospitals across KS, MO, AR, OK and TX
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Leveraged data and analytics with healthcare providers to make informed decisions and drive business improvements
Coached and Mentored new team members
Manage provider grievances and complaints to overcome barriers and identify resolutions
Facilitated interviewing and hiring of new provider relations team members
Prepare and present quarterly reviews detailing prior quarter results along with forward looking forecast to health plan clients for decision support
Optimized resource allocation through effective planning, scheduling, budgeting, and risk management strategies.
2022 RISE leadership program
Healthcare Consultant
Specialized Home Care
04.2018 - 08.2020
Generated and maintained business with marketing development and implementation across healthcare continuums
Exceeded metrics on increasing monthly admissions for Kansas City territory by generating referrals and establishing relationships with partnering facilities across healthcare continuum
Planned and coordinated educational events quarterly for community referral partners
Developed and executed marketing plans, including all social media content
Analyzed and presented data to improve customer satisfaction.
Oversaw accounting, budgeting, and financial reporting.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Healthcare Consultant
Phoenix Home Care and Hospice
09.2015 - 04.2018
Served seven counties spanning across several markets, lines of business, and clients
Exceeded metrics and monthly admission and referral goals
Lead new market startup, assuring alignment with customer satisfaction
Coached all new healthcare consultants on drives to network performance, internal KPIs, and executing strategic initiatives.
Palliative Care Consultant
Hospice Advantage, LLC
01.2015 - 09.2015
Served Kansas City region by educating across healthcare continuums, marketing the brand, and growing revenue by generating business leads
Planned and executed health fairs, and local activities to engage community and referral sources
Educated community and partnering facilities on benefits of hospice by leading presentations and fostering relationships.
Education
Bachelor of Science - Marketing
The University of Kansas
05.2012
Associate of Arts - Liberal Arts
Johnson County Community College
05.2012
Skills
Microsoft Office: Word, Excel, Outlook, and PowerPoint
Salesforce Utilization
Experienced in Tableau software
Change Implementation
Strategic Planning
Complex Problem Solving
Customer Relationship Management
Timeline
Provider Relations Manager
Optum Home and Community Care Transitions
08.2020 - Current
Healthcare Consultant
Specialized Home Care
04.2018 - 08.2020
Healthcare Consultant
Phoenix Home Care and Hospice
09.2015 - 04.2018
Palliative Care Consultant
Hospice Advantage, LLC
01.2015 - 09.2015
Bachelor of Science - Marketing
The University of Kansas
Associate of Arts - Liberal Arts
Johnson County Community College
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