Taylor Carroll
Concord,NC
Summary
Dynamic leader with a proven ability to foster strong relationships and resolve conflicts effectively. Demonstrates expertise in escalation management and verbal communication, transforming challenges into successful outcomes while ensuring high levels of customer and team satisfaction.
Overview
6
6
years of professional experience
Work History
Head Swim Team Coach and Assistant Director
Magnolia Springs Summer League Swim Team
Harrisburg , NC
05.2025 - Current
- Designed practice plans to meet team goals and objectives, while keeping athletes motivated.
- Provided feedback on stroke technique as well as motivational support for athletes.
- Facilitated collaboration among the league by providing guidance, direction, and feedback.
- Developed relationships with community organizations in order to promote awareness of the swim program offerings.
Nanny
Adamov & Stanton Families
Mount Pleasant, NC
08.2023 - Current
- Organizes creative and fun activities, enhancing children's physical, emotional and social well-being.
- Follows routines to foster stability and structure in children's lives during parental absences.
- Communicates regularly with parents to discuss children's activities and development.
Varsity Swimming Head Coach
Cabarrus County Schools
Mount Pleasant, NC
08.2020 - 05.2025
- Adheres strictly to the rules and regulations of the activities department, district, and the NCHSAA.
- Fosters a culture of teamwork and respect among students and staff.
- Organizes competitive events and manages team travel arrangements.
Head Swim Team Coach
Winchester Wave Summer League Team
Charlotte, North Carolina
04.2023 - 07.2024
- Developed and implemented competitive training programs for swimmers of all ages and abilities.
- Created a positive environment for swimmers, encouraging them to reach their full potential.
- Instructed swimmers on proper technique to maximize performance in the pool.
- Organized swim meets, competitions, fundraisers, and other special events.
Customer Service Associate
True Homes USA
Monroe, NC
07.2021 - 04.2023
- Inspected sites before and after construction projects.
- Coordinated with subcontractors, such as electricians, plumbers, and homeowners, to complete construction projects.
- Resolved conflicts between contractors and homeowners when necessary.
- Provided exceptional customer service to ensure customer satisfaction.
Sales Coordinator
Builders FirstSource
Harrisburg, NC
03.2021 - 06.2021
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Maintained accurate records of sales activity and generated reports for management review.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
Customer Care Representative
Lennar
Charlotte, NC
08.2019 - 07.2020
- Pre-walked homes prior to New Home Orientation to provide a quality assurance assessment.
- Conducted homeowner walkthroughs, acquainting the homeowner with the functionality of their new home.
- Provided the Construction Manager and trade partners with an accurate punch list of walkthrough repairs, and ensured work was completed in five business days.
- Scheduled inspections with homeowners, assessed routine warranty claims, and followed through to the completion of all service requests.
Education
Associate of Arts - Business Administration And Management
Rowan County Community College
Kannapolis, NC05-2019
Skills
- Strong leadership
- Escalation management
- Verbal and written communication
- Problem resolution
- Time management
- Relationship building
Timeline
Head Swim Team Coach and Assistant Director
Magnolia Springs Summer League Swim Team
05.2025 - Current
Nanny
Adamov & Stanton Families
08.2023 - Current
Head Swim Team Coach
Winchester Wave Summer League Team
04.2023 - 07.2024
Customer Service Associate
True Homes USA
07.2021 - 04.2023
Sales Coordinator
Builders FirstSource
03.2021 - 06.2021
Varsity Swimming Head Coach
Cabarrus County Schools
08.2020 - 05.2025
Customer Care Representative
Lennar
08.2019 - 07.2020
Associate of Arts - Business Administration And Management
Rowan County Community College
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