Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Cartwright

Leonardtown,MD

Summary

Dynamic, results-oriented professional with a proven track record in driving customer engagement and enhancing operational efficiency. Recognized as Employee of the Month at Hot Topic for exceptional talent in enrolling customers in the loyalty program, demonstrating strong interpersonal skills and a commitment to enriching customer experiences. Consistently exceeded performance metrics for drive-up orders, reflecting dedication to timely order fulfillment and overall operational excellence. A proactive team player focused on delivering high-quality results while contributing to organizational success, supported by a strong work ethic and effective communication skills.

Overview

7
7
years of professional experience

Work History

Service Advocate

Target
10.2024 - Current
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Enhanced client retention through exceptional service delivery and proactive communication.
  • Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
  • Maintained detailed knowledge of company products and services to provide accurate information to clients.
  • Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Collaborated with team members to provide seamless assistance across all areas of the store.

Inventory Specialist

Winndixie
- 11.2022
  • My current duties at Winn Dixie include that I am to work with our inventory from doing weekly low inventory walks to maintaining the amount of backstock that we have in our stockroom. I have also worked as a cashier and I know how to run our bakery department. I also have helped stock crew with making sure the store is stocked, worked with our pricing specialist with hanging up tags, and before I became inventory specialist I was the GM stocker as well as a cashier. At one point I had to work as cashier, stock crew member, bakery associate, and inventory specialist. While working as inventory specialist I have gotten to working with our scan guns to help me with my duties and I have been able to effectively understand how to make price tags, adjust and fix inventory, fix the backstock amount, check the order history for different items, perform date checks , perform markdowns, perform discards. Briefly while I opened and closed the bakery I was able to read and understand the production sheet as well as cook what we needed for the day, manage other bakery associates, decorate cakes, cupcakes, cookie cakes, print and label everything correctly and set things out in an organized manner. At the end of the day in the bakery I am able to clean, scrub the floors, wash, rinse, and sanitize the dishes and close up for the night. I am able to train and manage the stock crew when our Merch manager is not there, I work closely with both the Merch Manager and stock crew so communication with both parties is a high priority for me and I have also trained stock crew to value communication as well.

Top Stitch Operator

American Apparel
11.2020 - 02.2022
  • Sewed and turned flaps for military clothing independently, ensuring quick and efficient completion of tasks.
  • Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
  • Produced high-quality garments through careful monitoring of stitch quality and consistency.
  • Met strict deadlines for garment production by efficiently managing workload and prioritizing tasks.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Cashier

Buffalo Wild Wings
08.2021 - 11.2021
  • Operated POS system for to-go orders, ensuring accurate preparation and timely customer pickup.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Developed rapport and fostered brand loyalty by offering personalized service.

Sales Associate

Hot Topic Inc.
11.2019 - 01.2020
  • Provided exceptional customer service by greeting visitors, addressing their needs, and fostering positive interactions with both new and returning customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Cashier

Burger King
08.2018 - 11.2018
  • Operated front cash register, greeted customers with a positive attitude, and maintained cleanliness in assigned areas.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
  • Prepared food orders accurately and efficiently, adhering to strict quality control standards.
  • Provided beverage cups and condiments to increase customer convenience
  • Streamlined payment transactions for quicker service using cash registers and POS systems.
  • Operated and sanitized kitchen and food preparation equipment.
  • Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
  • Properly maintained and operated cash register and POS system to swiftly process payments.
  • Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
  • Engaged customers to help create superior food and beverage experience.

Education

Veterinary Technician

Penn Foster Career School
Scranton, PA

High School Diploma - undefined

Dallas County HighSchool
Plantersville, AL
05.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Product knowledge
  • Microsoft PowerPoint
  • De-escalation techniques
  • Building rapport
  • Customer education
  • Order fulfillment
  • Reading comprehension
  • Retail store support

Timeline

Service Advocate

Target
10.2024 - Current

Cashier

Buffalo Wild Wings
08.2021 - 11.2021

Top Stitch Operator

American Apparel
11.2020 - 02.2022

Sales Associate

Hot Topic Inc.
11.2019 - 01.2020

Cashier

Burger King
08.2018 - 11.2018

Inventory Specialist

Winndixie
- 11.2022

High School Diploma - undefined

Dallas County HighSchool

Veterinary Technician

Penn Foster Career School

Similar Profiles

CREATE PROFILE