Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taylor Cason

Springfield,OH

Summary

A Software Engineering trained professional seeking to obtain a role in IT to further gain added knowledge and experience in information technology. Adaptable, self-motivated and an innovative individual with over 15 years of exceptional customer service experience.

Overview

11
11
years of professional experience

Work History

Delivery Driver

SparkCognition
Columbus, OH
01.2022 - Current
  • Used Spark web applications for daily task like order selection, inventory & quality control.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Navigated routes with relevant map programs and GPS systems.
  • Received daily delivery instructions and route assignments from dispatch.
  • Delivered goods in a timely fashion while maintaining order accuracy.

Stylist- Customer Service

Great Clips
Columbus, Ohio
04.2013 - 07.2023
  • Provided personal consultations to determine clients' styling needs and preferences.
  • Assisted in creating promotional campaigns to attract new customers.
  • Maintained records of client purchases and services rendered.
  • Performed tasks such as managing appointments, taking payments, and filing paperwork.

Service Desk Analyst

TEK Systems Global Services
Columbus, OH
03.2018 - 06.2018
  • Oversaw daily performance of computer systems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
  • Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.

Service Desk Analyst

Fast Switch
Columbus, OH
01.2018 - 03.2018
  • Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
  • Ensured that all systems were running optimally by performing regular health checks on servers and network devices.
  • Provided remote assistance to customers when required via phone or remote desktop tools.
  • Provided telephone support to staff members who require assistance with their computers or network connections.
  • Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.

Education

Certificate of Completion - Software Engineering

Perscolas (Wise)
Columbus, OH
05-2024

Certification - CompTIA A+ & CompTIA Network+

Perscholas
Columbus, OH
12-2017

High School Diploma -

Independence High School
Columbus, OH
06-2010

Skills

  • Software Engineering
  • Java Script
  • Web Applications
  • System Debugging
  • Problem-Solving
  • Communication Skills
  • Scrum
  • Html And Css
  • NodeJs Applications
  • Api Integration
  • Database Programming
  • Development Environment Software
  • Software Engineering
  • Github
  • Database
  • MongoDB

References

References available upon request.

Timeline

Delivery Driver

SparkCognition
01.2022 - Current

Service Desk Analyst

TEK Systems Global Services
03.2018 - 06.2018

Service Desk Analyst

Fast Switch
01.2018 - 03.2018

Stylist- Customer Service

Great Clips
04.2013 - 07.2023

Certificate of Completion - Software Engineering

Perscolas (Wise)

Certification - CompTIA A+ & CompTIA Network+

Perscholas

High School Diploma -

Independence High School

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Taylor Cason