Taylor Cerklefskie
Laurel,DE
Summary
Detail-oriented Patient Care Technician with a proven record in improving patient satisfaction and workflow efficiencies. Skilled in maintaining regulatory compliance and enhancing accuracy in specimen collection. Seeking to leverage strong leadership and communication skills to further optimize patient care delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician II
Bayhealth
Milton, DE
07.2024 - Current
- Collected and processed blood samples using sterile techniques to ensure patient safety.
- Maintained accurate patient records and documentation in compliance with regulatory standards.
- Implemented quality control measures to enhance accuracy of test results and reduce errors.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Patient Access Registrar
Bayhealth
Milton, DE
12.2023 - Current
- Facilitated patient check-in processes, ensuring efficient registration and accurate data entry.
- Verified insurance information and eligibility, improving patient flow and reducing wait times.
- Assisted patients with appointment scheduling, enhancing access to healthcare services.
- Implemented process improvements for patient information accuracy, resulting in streamlined workflows.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Waitress Supervisor
Georgetown Pizza Palace
Georgetown, DE
10.2015 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on menu offerings and service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented inventory management practices to reduce waste and improve cost efficiency.
- Developed training materials to enhance team performance and service quality.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Monitored food safety regulations compliance to uphold health standards.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising on quality.
Education
No Degree - Behavioral Sciences
Wilmington University
New Castle, DENHA Phlebotomy - Phlebotomy
Delaware Technical Community College
DE02-2024
Skills
- CPR certification
- Blood glucose testing
- Basic life support
- Specimen collection
- EKG
- EPIC
- DHIN
- Patient services
- Patient education
- Data collection
- HIPAA compliance
- Patient-focused care
Certification
NHA- CPT
BLS
Timeline
Patient Care Technician II
Bayhealth
07.2024 - Current
Patient Access Registrar
Bayhealth
12.2023 - Current
Waitress Supervisor
Georgetown Pizza Palace
10.2015 - Current
No Degree - Behavioral Sciences
Wilmington University
NHA Phlebotomy - Phlebotomy
Delaware Technical Community College