Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Taylor Chadwick

Chula Vista,CA

Summary

Driven Barista and Food Service Worker with a proven track record at STARBUCKS COFFEE COMPANY, excelling in teamwork, collaboration, and exceptional customer service. Demonstrated leadership by training new employees and enhancing customer satisfaction, leading to increased repeat business. Skilled in cash handling and maintaining cleanliness, adept at creating a welcoming atmosphere and efficiently resolving customer complaints to foster loyalty.

Overview

7
years of professional experience
1
Certification

Work History

STARBUCKS COFFEE COMPANY

Barista
06.2019 - 06.2024

Job overview

  • Answered work phone approximately 2 or more times in a day
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within cafe.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Cold Stone Creamery

Food Service Worker
03.2017 - 05.2019

Job overview

  • Approximately answered work phone 2 or more times in a day
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback.
  • Improved dining experience by maintaining clean and organized eating area.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Reduced food preparation times by organizing workstations effectively.
  • Improved team morale by organizing regular staff meetings and feedback sessions.
  • Adjusted food preparation methods in accordance with customer requests.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Portioned and wrapped food to place directly into cups for service to patrons.
  • Processed customer payments and balanced cash drawers.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Implemented waste reduction strategies, contributing to cost savings.
  • Increased repeat business with high standards of food quality and service.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

Education

Audeo Charter School
San Diego, CA

High School Diploma
06.2020

University Overview

  • 3.5 GPA
  • Ranked in Top 25% of class

Skills

  • Friendly and outgoing
  • Teamwork and Collaboration
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Adaptive and creative
  • Exceptional customer service
  • Cleanliness
  • Team Leadership
  • Excellent memory
  • Adaptable and Flexible
  • Professional Demeanor

Accomplishments

  • Redesigned coffee menu for improved readability.
  • Won Best Customer Connections Score of 2023.

Certification

  • CPR/AED Certification
  • Barista Basics Certificate - Specialty Coffee Association (SCA).

Timeline

Barista

STARBUCKS COFFEE COMPANY
06.2019 - 06.2024

Food Service Worker

Cold Stone Creamery
03.2017 - 05.2019

Audeo Charter School

High School Diploma

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Taylor Chadwick