Taylor Chambliss
Customer Service Representative
Suffolk,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Nursing Care Partner
Sentara Obici Hospital
Suffolk, Virginia
10.2022 - Current
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided basic patient care and treatment, such as administering Type tests, taking temperature and blood pressure and dressing wounds.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cashier
Big Lots
Suffolk, VA
05.2020 - 01.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Cashier
Food Lion
Suffolk, VA
08.2019 - 01.2020
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Expedient Credit Repair
Suffolk, VA
01.2018 - 07.2019
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained staff on operating procedures and company services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Lakeland High School
Suffolk, VA 09.2015 - 06.2019
Skills
Creative problem solving
Training development aptitude
Administrative support
Clerical Support
Attention to Detail
Organization and Time Management
Customer assistance
Customer Relations
Written and verbal communication
Timeline
Nursing Care Partner
Sentara Obici Hospital
10.2022 - Current
Cashier
Big Lots
05.2020 - 01.2022
Cashier
Food Lion
08.2019 - 01.2020
Customer Service Representative
Expedient Credit Repair
01.2018 - 07.2019
High School Diploma -
Lakeland High School
09.2015 - 06.2019