Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
8
8
years of professional experience
Work History
Substitute Teacher, K-12
Garner ISD
08.2024 - Current
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Utilized variety of instructional strategies to meet individual student needs.
Nanny
Private Employeer
03.2023 - 08.2024
Assisted with light housekeeping duties as well as running errands.
Prepared meals and snacks for children based on dietary guidelines.
Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Supported children in play activities, meals, and snacks, hygiene and socialization.
Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
CNA
Peach Tree Place
05.2021 - 08.2021
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Server
Smoking Barrell
01.2020 - 07.2020
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barrista
Starbucks
03.2019 - 01.2020
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Controlled line and crowd with quick, efficient service.
Crew Member
Chick-fil-A
06.2017 - 01.2019
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Collaborated with team members to complete orders.
Improved customer satisfaction by providing friendly and efficient service at the register.
Provided excellent customer service by greeting customers and meeting quality expectations.
Assisted other team members to achieve goals.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.