Taylor Chase
Saranac,NY
Summary
Results-driven Animal Hospital Manager known for high productivity and efficient task completion. Specialize in healthcare management, operational oversight, and strategic planning. Excel in leadership, communication, and problem-solving to enhance team performance and patient care outcomes. Possess keen ability to navigate complex patient environments while fostering continuous improvement and innovation.
Overview
16
16
years of professional experience
Work History
Hospital Manager VCA High Peaks
VCA
Ray Brook, NY
10.2024 - Current
- Maintained a safe environment for both patients and staff by ensuring proper safety protocols were followed.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Implemented measures designed to reduce costs while maintaining high-quality services.
- Participated in strategic planning activities aimed at improving overall organizational performance.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Ensured compliance with all applicable laws, regulations, accreditation standards, and industry best practices.
- Coordinated recruitment efforts across departments to ensure adequate staffing levels at all times.
- Maintained records management system to process personnel information and produce reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Monitored hospital performance metrics such as patient satisfaction scores and financial results.
- Conducted regular staff meetings with department heads to review progress on initiatives.
- Created policies, procedures, and workflows to maximize the effectiveness of staff utilization.
- Developed and implemented patient care protocols to ensure quality standards were met.
- Communicated with patients with compassion while keeping medical information private.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Identified areas for improvement in operational processes and developed strategies to increase efficiency.
- Managed budgeting process including forecasting expenses and revenue streams.
- Worked effectively in team environments to make the workplace more productive.
Owner/Operator
Taylor Made Hair design
Saranac, NY
06.2009 - Current
- Created marketing strategies to drive revenue and increase brand visibility.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Delegated work to staff, setting priorities and goals.
- Implemented campaigns and promotions to help with developing goods and services.
- Ensured compliance with safety regulations throughout the facility.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Developed business plan and budget to maximize profitability.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Set pricing structures according to market analytics and emerging trends.
- Provided leadership support for team members through coaching and mentorship programs.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delivered excellent customer service to clients and fellow employees.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Devised and implemented marketing strategies to attract new clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Branch Manager
United Rentals
Plattsburgh, NY
04.2018 - 10.2023
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Created financial management mechanisms to minimize financial risk to business.
- Established and built customer relationships through targeted outreach and initiatives.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Organized professional development programs for employees at all levels of the organization.
- Provided feedback on employee performance evaluations and conducted reviews
- Participated in community events to promote brand awareness.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Monitored financial performance of the branch on a monthly basis.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Resolved escalated customer complaints in a timely manner.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Analyzed competitors and market trends to facilitate business growth.
- Planned work schedules to maintain adequate staffing levels.
Branch Supervisor/Lead Veterinary Assistant
Plattsburgh Animal Hospital
Plattsburgh, NY
02.2013 - 04.2018
- Supervised, coached, and evaluated staff performance.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Analyzed financial activities of department to share budgetary input with managers.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Directed facility and grounds maintenance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Identified areas of improvement for operational efficiency at the branch level.
- Managed day-to-day operations such as scheduling shifts for employees and ordering supplies.
- Encouraged employee development through training, coaching and motivational strategies.
- Assigned individual roles and tasks, as well as monitoring employees for security, compliance, and performance.
- Provided guidance and support to branch staff in daily operations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Established performance standards, monitored employee productivity, and provided feedback on performance.
- Processed deposits, withdrawals, transfers or other transactions as needed.
- Implemented new policies and procedures to improve efficiency.
- Maintained a strong relationship with customers through proactive communication and follow-up activities.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
Education
License - Cosmetology
CVES Plattsburgh Division
Plattsburgh, NY06-2009
High School Diploma -
Saranac High School
Saranac, NY06-2009
Skills
- Operations management
- Staff development
- Quality improvement
- Healthcare regulations compliance
- Patient care coordination
- Policy development
- Team collaboration
- Multitasking
- Time management
- Performance evaluation
- Schedule management
- Problem-solving abilities
- Employee training program
- Medical clinical procedures
- Relationship building
- Facility inspections
- Administrative staff supervision
- Drug inventory management
- Budget management
- Patient care assessment
- Staff management
- Employee work scheduling
- Financial analysis
- Certified in CPR/AED
- Teamwork
- Hospital coordination
- Performance monitoring
- Employee recruitment and hiring
- Attention to detail
- Self motivation
- Patient satisfaction
- Risk analysis
Affiliations
- In my spare time, I camp with my family, compete in horse shows, and spend time with my family and pets
Accomplishments
- I am a graduate of the Clinton County 4-H program, having been enrolled from the age of eligibility at 5 years old to graduating out of the program at the age of 18 In the program I participated in and excelled in public speaking, equine knowledge competitions and group activities.
References
References available upon request.
Timeline
Hospital Manager VCA High Peaks
VCA
10.2024 - Current
Branch Manager
United Rentals
04.2018 - 10.2023
Branch Supervisor/Lead Veterinary Assistant
Plattsburgh Animal Hospital
02.2013 - 04.2018
Owner/Operator
Taylor Made Hair design
06.2009 - Current
License - Cosmetology
CVES Plattsburgh Division
High School Diploma -
Saranac High School
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