Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Taylor Chavez

Spartanburg,SC

Summary

Seasoned hospitality leader with a proven track record, excelling in luxury service standards and staff development. Expert in enhancing customer satisfaction and streamlining operations for profitability. Demonstrated success in implementing green initiatives and ensuring health and safety compliance, achieving a significant increase in employee retention and guest service quality.

Overview

7
7
years of professional experience

Work History

PM Supervisor

Milliken
Spartanburg, SC
04.2022 - Current
  • Ensured exceptional service quality for elevated client experience.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Explained goals and expectations required of trainees.
  • Delegated work to staff, setting priorities and goals.
  • Trained front-of-house staff on Guest House policies and procedures, guest service techniques and communication skills to promote positive experiences.

General Manager

The Kennedy
Spartanburg, SC
02.2021 - 01.2022
  • Developed standard operating procedures for all hospitality services provided by the restaurant.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Ensured compliance with health and safety regulations in accordance with local laws.
  • Analyzed financial statements including sales reports and payroll information to identify areas of improvement within the department.
  • Supervised inventory management, invoicing, and quality control.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Coached staff on strategies to enhance performance and improve customer relations.

Social Media Manager

Cribbs Hospitality Group
Spartanburg, SC
12.2017 - 01.2022
  • Designed and executed targeted social media advertising campaigns, optimizing for reach, engagement, and conversion.
  • Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
  • Designed websites and online applications to assist companies with online presence.

Front of House Manager

Cribbs Kitchen
Spartanburg, SC
09.2017 - 02.2021
  • Coached and developed team members to support employee growth and development.
  • Developed strategies to improve customer satisfaction ratings within the restaurant.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.

Education

Creative Writing

Wofford College
Spartanburg, SC

Computer and Information Sciences

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Staff training and development
  • Health and safety compliance
  • Labor cost control
  • Budgeting and financial management
  • Green initiatives
  • Food safety regulations
  • Wine and beverage service
  • Fine-dining expertise

Affiliations

Yoga Instructor | Grief Facilitator | Community Organizer

References

References available upon request.

Timeline

PM Supervisor

Milliken
04.2022 - Current

General Manager

The Kennedy
02.2021 - 01.2022

Social Media Manager

Cribbs Hospitality Group
12.2017 - 01.2022

Front of House Manager

Cribbs Kitchen
09.2017 - 02.2021

Creative Writing

Wofford College

Computer and Information Sciences

University of North Carolina At Charlotte
Taylor Chavez