Highly-motivated individual looking for employment in the Chicago area. With an immense desire to take on new challenges, strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Interim Manager
Reddit
Ogden, UT
06.2023 - 12.2023
Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Eliminated inefficiencies and process gaps to improve function of SDR team.
Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
Delegated work to staff, setting priorities and goals.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Sales Development Representative
Reddit
Ogden, UT
08.2022 - 12.2023
Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
Maintained communication with account executives to facilitate development of sales opportunities.
Executed cold calls, social media and other digital strategies to acquire customers.
Collaborated and supported sales team to build sales pipeline.
Conducted discovery with prospects to evaluate pain points.
In the 3 quarters, exceeded quota by at least 30% and have consistently met targets.
Server
Red Lobster
Layton, UT
04.2022 - 12.2022
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Took orders from customers accurately and in a timely manner.
Responded efficiently to guest inquiries and complaints in a professional manner.
Monitored dining room for cleanliness and proper set-up at all times.
Warehouse Lead
Beehive Cheese
Uintah, UT
07.2021 - 08.2022
Used computer and company software to enter shipment and inventory records.
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with management team to implement new work procedures or policies.
Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Rotated through series of different stations based on team needs.
Laboratory Technician
ARUP Laboratories
Salt Lake City, UT
10.2020 - 07.2021
Isolated, identified and prepared specimens for examination.
Maintained detailed logs of experiments and relevant data and updated databases with new information.
Prepared specimens and forms for transport to outside laboratories.
Supported cleanliness and health standards to foster safe and effective sample analysis.
Audited specimen integrity and identification classifications to maintain accurate records.
Updated tracking software with processes, errors and corrective actions.
Manager
Brownies Brownies Brownies
Salt Lake City, UT
04.2020 - 10.2020
Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
Created new recipes and developed process improvements to avoid wastages.
Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Trained, managed and motivated employees to promote professional skill development.
Manager
Crumbl Cookies
Ogden, UT
08.2019 - 04.2020
Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
Created new recipes and developed process improvements to avoid wastages.
Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Delegated work to staff, setting priorities and goals.
Coached staff on strategies to enhance performance and improve customer relations.