Taylor Chilton
Harrodsburg,KY
Summary
I have conquered a lot in my life but have always tried to maintain a job while doing so. I battled cancer, went through grief, and had two kids in the matter of 3 years. I am now cancer free and like to pursue my career with great opportunities with accommodation of my life with my kids. I am a Detail-oriented Patient Coordinator with 6+ years of experience in managing patient relationships and coordination of healthcare services. Proficient in medical terminology, scheduling, and providing exceptional patient care. Strong communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Call Center Representative
St. Joe Medical Group
04.2023 - 05.2023
- Managed high volume of inbound calls, providing exceptional customer service and resolving issues promptly
- Demonstrated strong communication skills, empathizing with customers and actively listening to their concerns
- Utilized multitasking abilities to efficiently navigate computer systems and document customer interactions
- Collaborated with team members to share best practices and improve overall customer satisfaction
Patient Service Representative
Aspen Dental
11.2019 - 12.2023
- Answered patient inquiries and scheduled appointments, maintaining professionalism and accuracy
- Collaborated with healthcare providers to ensure efficient and quality patient care
- Managed patient registration, insurance verification, and payment processing with attention to detail
- Proficient in Electronic Health Records (EHR) system, updating and maintaining patient information
Patient Service Representative
Odonnell Family Dentistry
11.2024 - 03.2025
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust in the office.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used dentrix to schedule appointments.
Education
Dental Assisting - undefined
MedQuest
11.2019
High School Diploma - undefined
Mercer County Senior High School
05.2017
Skills
- Appointment scheduling
- Patient communication
- Medical records management
- Insurance verification
- Customer service
- EMR/EHR proficiency
- Team collaboration
- Problem-solving
- Attention to detail
- Multitasking
LANGUAGES
English | Native
Timeline
Patient Service Representative
Odonnell Family Dentistry
11.2024 - 03.2025
Call Center Representative
St. Joe Medical Group
04.2023 - 05.2023
Patient Service Representative
Aspen Dental
11.2019 - 12.2023
Dental Assisting - undefined
MedQuest
High School Diploma - undefined
Mercer County Senior High School
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