Taylor Chugg
Boulder City
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Doug Scheppmann
02.2021 - 09.2025
- Streamlined office operations, enhancing workflow efficiency and reducing delays.
- Managed scheduling and coordination of meetings, ensuring optimal use of executive time.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Oversaw inventory management, implementing processes that minimized waste and ensured availability of supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Front Desk Receptionist
Advanced Neuro-Spinal Solutions
11.2018 - 12.2020
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Led initiatives to enhance office organization, resulting in improved accessibility of medical records and supplies.
- Developed standard operating procedures for front desk operations, ensuring consistency in service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Boulder City High School
Boulder City, NV06-2015
Skills
- Organizational skills
- Customer relations
- Clear oral/written communication
- Relationship building
- Team bonding
Certification
- Licensed Insurance Producer - Property and Casualty
Timeline
Office Manager
Doug Scheppmann
02.2021 - 09.2025
Front Desk Receptionist
Advanced Neuro-Spinal Solutions
11.2018 - 12.2020
High School Diploma -
Boulder City High School