Taylor Cicicone
Yorba Linda,CA
Summary
Currently S3 level technician for Tesla, I am very strong in all the basics when it comes to working on Telsa vehicles. Past couple years I have been focusing on my diagnostic skills and such as handling vehicles that come in V.O.R. with isolation faults, HVIL faults and also CAN fault which require CAN diagnostics and familiar with using a Picoscope in the field. I also have a very strong work ethic and enjoy helping others because in our field that is how we get better at times. I strive to perform quality work on the cars I repair daily and take pride in my work everyday.
Overview
12
12
years of professional experience
Work History
Car Technician
Tesla
11.2019 - Current
- Ensured quality control by strictly following manufacturer guidelines during repairs and installations.
- Have hit 4 individual service technicians incentive bonus's this year
- Streamlined repair processes by maintaining an organized workspace and utilizing appropriate tools for each task.
- Increased shop efficiency with proper organization and prioritization of daily tasks and responsibilities.
- Efficient with time and labor productivity through repairs and consistently hit above 80% weekly
Car Technician
Shell Service Station
10.2015 - 10.2019
- Identified potential upsell opportunities based on client needs analysis, contributing to increased profitability.
- Ensured quality control by strictly following manufacturer guidelines during repairs and installations.
- Maximized vehicle longevity with comprehensive preventive maintenance services tailored to specific makes and models.
- Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
Assistant Manager
Valvoline Instant Oil Change
01.2013 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Wilshire Adult Education
Fullerton, CA06-2013
Skills
- Brake Systems
- Tire Services
- Air Conditioning
- Suspension Systems
- Advanced Diagnostics
- Vehicle inspections
- Battery Services
- Steering systems
- Alignment Techniques
- Drivetrain Components
- Electrical Systems
- Preventative Maintenance
- Strong Work Ethic
- Customer Service
- Automatic transmissions
- Problem-Solving
- Troubleshooting skills
Timeline
Car Technician
Tesla
11.2019 - Current
Car Technician
Shell Service Station
10.2015 - 10.2019
Assistant Manager
Valvoline Instant Oil Change
01.2013 - 05.2015
High School Diploma -
Wilshire Adult Education
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