Taylor Clark
Columbus
Summary
Organized, detail oriented and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
FRAUD SPECIALIST III
JP MORGAN CHASE
05.2021 - Current
- Process Debit card fraud and non fraud disputes
- Assisted in Peer coaching for new hire development
- Ensure customer service satisfaction by empathizing and finding solutions for customers
- Consult bankers with customer related issues.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted thorough investigations into suspicious account activities, mitigating potential financial losses
QUALITY ASSURANCE ANALYST
Epiq Systems
03.2020 - 03.2021
- Ensure the accuracy of documents that are processed by analysts
- Update documentation of all post-settlement client services
- Analyze weekly quality reports including client correspondence letters
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
WAREHOUSE ASSOCIATE
AMAZON INC.
01.2018 - 02.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
CALL CENTER REPRESENTATIVE
KEURIG DR PEPPER
02.2017 - 04.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Resolved customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Checked to ensure that appropriate changes were made to resolve customers' problems
Education
DIPLOMA -
COLUMBUS DOWNTOWN HIGH SCHOOL
Columbus, Ohio07.2017
Skills
- Social Perceptiveness
- Critical Thinking
- Complex Problem Solving
- Detail-Oriented
- Fraud prevention
- Teamwork and Collaboration
- Multitasking Abilities
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Attention to Detail
- Time Management
Affiliations
Columbus Urban League North, Columbus, Ohio (2019)
Timeline
FRAUD SPECIALIST III
JP MORGAN CHASE
05.2021 - Current
QUALITY ASSURANCE ANALYST
Epiq Systems
03.2020 - 03.2021
WAREHOUSE ASSOCIATE
AMAZON INC.
01.2018 - 02.2020
CALL CENTER REPRESENTATIVE
KEURIG DR PEPPER
02.2017 - 04.2018
DIPLOMA -
COLUMBUS DOWNTOWN HIGH SCHOOL