Taylor Clark
Starkville,MS
Overview
6
6
years of professional experience
Work History
Sales Associate
Marshalls
Starkville, MS
08.2023 - Current
- Anticipate customer needs and deliver exceptional service, ensuring a positive shopping experience while adhering to brand standards.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Organized store by returning merchandise to proper areas and restocked displays.
- Process transactions efficiently using the POS system, including credit, cash, exchanges, returns, and refunds, ensuring accurate and smooth cash flow.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Service Representative
AT&T
Starkville, MS
10.2018 - 05.2019
- Provided prompt customer support with a professional, friendly, and patient attitude
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Meet and exceed daily productivity goals, including high call volume and appointment setting
- Suggestively selling the appropriate products to ensure they had 100% client satisfaction
- Identified opportunities for upselling additional products or services based on customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Politely addressed any complaints, escalating to management when necessary
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Assisted customers with installation of new hardware and software applications.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Provided training and guidance to junior staff members as needed.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
Education
Associate Degree - Business & Marketing Management
East Mississippi Community College
12.2022
Skills
- Adaptability
- Critical Thinking
- Conflict Resolution
- Organization
- Microsoft PowerPoint
- Microsoft Word
- Technical Support Tools
- CRM software proficiency
- Sales expertise
- Network diagnostics
- Appointment scheduling
- Data entry
- Account management
- Security protocols
- Product training
- Retail loss prevention
- POS system operation
- Call escalation
- Verbal and written communication
- Call center experience
- Inbound and outbound calling
- Recordkeeping strengths
- Technical troubleshooting
Timeline
Sales Associate
Marshalls
08.2023 - Current
Customer Service Representative
AT&T
10.2018 - 05.2019
Associate Degree - Business & Marketing Management
East Mississippi Community College
Sabbatical
- 2019-2021 To care for aging grandparents and further my education.