Taylor Clemons
Shaker Heights,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Nail Technician
Paint Nail Bar
06.2021 - Current
- Met with clients to discuss needs, service preferences and special requests.
- Built repeat client base to increase profits.
- Completed daily customer appointments and updated master schedule.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Responded promptly to customer inquiries and complaints.
- Conducted consultations with clients to determine their needs and preferences.
- Demonstrated knowledge of all products and services offered in the salon.
- Attended continuing education courses related to nail care techniques.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Scheduled client appointments and accepted payments.
Lead Bank Teller
KeyBank National Association
01.2019 - 06.2021
- Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.
- Handled incoming mail related to customer accounts including deposits and loan applications.
- Ensured compliance with all banking regulations and policies.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Resolved customer issues or referred them to the appropriate department for resolution.
- Assisted in training new tellers on bank processes and procedures.
- Performed fraud detection duties by recognizing suspicious activity in customer accounts.
- Input data accurately into the bank's computer system following established guidelines.
- Implemented security protocols within the branch such as safe deposit box access codes.
- Conducted research into customer inquiries regarding account balances, fees, interest rates.
- Monitored ATM machines for any malfunctions or discrepancies.
- Balanced cash drawers daily and maintained accurate records of transactions.
- Maintained customer records, including account information and transaction history.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Created monthly reports summarizing key performance indicators for management review.
- Served as a point of contact for escalated customer inquiries from other branches.
- Resolved problems or discrepancies concerning customers' accounts.
Online Banking Specialist
KeyBank National Association
01.2018 - 01.2019
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Maintained a secure environment by enforcing all security policies related to online banking systems.
- Coordinated with other departments to ensure proper implementation of new products or services offered through the bank's website.
- Provided support during scheduled outages or upgrades of the bank's website.
- Provided guidance to customers on using online banking tools such as transfers, payments, deposits.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Researched customer inquiries regarding account balances, interest rates, fees.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
Teller
KeyBank National Association
10.2016 - 01.2018
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Built and maintained client relationships through quality, personalized interactions.
- Provided exceptional customer service while accurately processing routine transactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Balanced cash drawers on a daily basis.
- Verified customers' identification to ensure compliance with laws and regulations.
- Adhered to financial services security and audit procedures.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Education
Cosmetology - Manicurist
First All Beauty Academy
Maple Heights, OH08.2020
High School Diploma -
Shaker Heights High School
15911 Aldersyde Dr, Shaker Heights, Ohio06.2012
Skills
- Time Management
- Team Collaboration
- Appointment Scheduling
- Excellent Multitasking Capabilities
- Strong Interpersonal Skills
Timeline
Nail Technician
Paint Nail Bar
06.2021 - Current
Lead Bank Teller
KeyBank National Association
01.2019 - 06.2021
Online Banking Specialist
KeyBank National Association
01.2018 - 01.2019
Teller
KeyBank National Association
10.2016 - 01.2018
Cosmetology - Manicurist
First All Beauty Academy
High School Diploma -
Shaker Heights High School
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