Taylor Cobian
Cayce,SC
Summary
Dynamic customer service professional with extensive experience at Walmart and Lowe's. Proven ability to enhance customer satisfaction through personalized service and efficient order fulfillment. Skilled in electronic records management and attention to detail, consistently achieving high satisfaction ratings while mentoring team members to foster a collaborative environment.
Experienced with coordinating patient interactions and administrative tasks in healthcare setting. Utilizes strong organizational skills to manage patient appointments and maintain accurate records. Track record of enhancing patient satisfaction by delivering attentive and efficient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
09.2023 - 05.2025
- Assisted customers in selecting products based on preferences and needs.
- Coordinated with store teams to ensure timely fulfillment of online orders.
- Resolved customer inquiries and issues, enhancing overall shopping experience.
- Maintained organized shopping carts to improve retrieval efficiency during peak hours.
- Provided personalized recommendations to elevate customer satisfaction levels.
- Adapted quickly to changing stock levels and promotional items for optimal service.
- Ensured compliance with store policies and procedures during shopping processes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Cashier
Lowes Home Improvment
06.2022 - 09.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and change distribution.
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for customers.
- Collaborated with team members to streamline checkout procedures, reducing wait times during peak hours.
- Utilized point-of-sale systems effectively, ensuring prompt processing of sales and returns.
- Managed inventory levels at the register, reporting discrepancies to maintain stock accuracy.
- Trained new cashiers on operational procedures and customer service standards to ensure consistency.
- Provided feedback to management on customer preferences, contributing to improved service offerings and promotions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Head Hostess
IHOP
08.2019 - 12.2020
- Managed guest reservations and seating arrangements to optimize flow and enhance dining experience.
- Trained and mentored junior host staff, ensuring adherence to service standards and protocols.
- Coordinated with kitchen and waitstaff to streamline communication and improve table turnover rates.
- Implemented feedback systems for guests, leading to improved service quality and customer satisfaction.
Education
Certificate in Nursing Assistant - Nursing
Midlands Technical College
West Columbia, SC05-2025
High School Diploma -
White Knoll High School
Lexington06-2023
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Heavy lifting
- Product knowledge
- Electronic records management
- Patient confidentiality
- Patient care
- Medical terminology
- Verbal and written communication
- HIPAA compliance
Certification
- BLS - Basic Life Support
- CPR - Cardiopulmonary Resuscitation
Timeline
Personal Shopper
Walmart
09.2023 - 05.2025
Cashier
Lowes Home Improvment
06.2022 - 09.2023
Head Hostess
IHOP
08.2019 - 12.2020
Certificate in Nursing Assistant - Nursing
Midlands Technical College
High School Diploma -
White Knoll High School
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