Microsoft Excel
Taylor Cole
Newport News,VA
Summary
Being an F-22 Crewchief with the United States Air Force, I am skilled in mechanical troubleshooting and team development. I have a major track record of enhancing crew productivity and implementing safety protocols, as well as strategically planning and managing incidents and reports, delivering exceptional results in high-pressure environments while fostering strong relationships within diverse teams. Not only that, but I also have years of experience in customer service and support, answering phone calls, emails, and assisting customers in store with whatever they need. I strive to find answers and relate to customers, allowing conversations to go smoother and allowing easier communication no matter the situation. I also have studied fragrances and collected on my own time for 7 years, allowing me to spread knowledge to others on the world of fragrances and bringing the same joy to others as it does for me.
Overview
7
7
years of professional experience
Work History
F-22 Crewchief / Maintenance Operation Controller
United States Air Force, USAF
07.2023 - Current
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on F-22 aircraft.
- Coordinated complex multi-million-dollar aircraft repairs.
- Implemented and improved processes to improve crew productivity and performance.
- Facilitated war game execution, adjusting war game scenario aspects and role-playing units.
- Planned and filed daily flight plans for training missions, sorties, and patrol flights.
- Demonstrated leadership skills in managing projects from concept to completion.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Updated flight and maintenance logs with current, accurate information.
- Enforced strict safety protocols to protect crew members.
- Coordinated aircraft inspections and repairs to maintain applicable standards.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
- Completed post-flight maintenance reports and worked with crew chief for post-maintenance check flights.
- Directed aircraft fueling, loading and unloading operations.
- Trained all team members on key roles to maintain flexibility.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
F-22 Fighter Jet Crewchief
United States Air Force, USAF
04.2022 - 06.2023
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Managed team according to company standards and compliance requirements.
- Trained all team members on key roles to maintain flexibility.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on F-22 aircraft.
- Directed aircraft fueling, loading and unloading operations.
- Completed post-flight maintenance reports and worked with crew chief for post-maintenance check flights.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Coordinated aircraft inspections and repairs to maintain applicable standards.
- Enforced strict safety protocols to protect crew members.
- Updated flight and maintenance logs with current, accurate information.
Sales Associate
Lowe’s
04.2021 - 08.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Stocker
Lowe’s
04.2021 - 08.2021
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Safely and securely loaded items to prevent damage during transport.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Managed timely and effective replacement of damaged or missing products.
- Transported merchandise pallets to move in warehouse.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Interacted with guests in friendly and knowledgeable way.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Receiver
Lowe’s
04.2021 - 08.2021
- Compared shipping orders and invoices against contents received to verify accuracy.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Unloaded pallets and deliveries and organized products in warehouse.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Restocked products and rotated items according to standard procedures.
- Kept work areas clean, safe, and organized.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Sales Associate
Chick-fil-A
05.2018 - 04.2021
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
Education
Abeka Academy
Home SchoolAssociate of Science - Aerospace Engineering
University of Maryland Global Campus
Hyattsville, MDSkills
- Jet engine mechanical systems
- Aircraft service
- Search and rescue operations
- Aircraft inspections
- Corrosion control
- Emergency operation plan development
- Quality control guidelines
- Jet engine pneumatic systems
- Routine Inspections
- Safety inspection
- Inventory management
- Mechanical troubleshooting
- Quality assurance
- Aircraft launch and recovery
- Training and mentoring
- Crew supervision
- Schedule management
- Incident management
- Technical problem solving
- Team development
- Parts replacement
- Maintenance recordkeeping
- Performance improvements
- Strategic planning
- Secret security clearance
- Mechanical inspection
- Maintenance program management
- Schedule coordination
- Mission planning
- Team building
Accomplishments
During my time as a Crewchief, I have towed whole F-22’s around all sides of the airfield and flightline, ensuring that proper maintenance can be completed in an efficient and timely manner. Since I started doing this here in VA, I completed over 300 tows with an 100% Quality Assurance pass rate.
Software
Microsoft Outlook
Interests
I have been collecting fragrances since I was 16 years old Over the years I have learned a lot about fragrances and what goes into them, oil concentrations, notes, designs, terminology, you name it I have helped multiple customers in various fragrance stores and departments explore the world of fragrances, leading to them purchasing fragrances while also thinking I was an employee Now that I’m older, I wish to experience the world of fragrance and communicating with customers about it and how to help them find the right fragrance for them
Timeline
F-22 Crewchief / Maintenance Operation Controller
United States Air Force, USAF
07.2023 - Current
F-22 Fighter Jet Crewchief
United States Air Force, USAF
04.2022 - 06.2023
Sales Associate
Lowe’s
04.2021 - 08.2021
Stocker
Lowe’s
04.2021 - 08.2021
Receiver
Lowe’s
04.2021 - 08.2021
Sales Associate
Chick-fil-A
05.2018 - 04.2021
Abeka Academy
Associate of Science - Aerospace Engineering
University of Maryland Global Campus
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