Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Coleman

Milwaukie,OR

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Delivery Driver

DoorDash
12.2023 - Current
  • Ensured customer satisfaction by completing timely and accurate deliveries of products.
  • Read maps, followed written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.

Team Member

Novel Goods Llc
10.2021 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.

Assistant Manager

Plaid Pantry
01.2019 - 12.2021
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Enhanced team productivity by streamlining operational processes.

Sales Associate/Assistant Manager

Chalice Farms
04.2017 - 08.2019
  • Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
  • Ensured compliance with all company policies, procedures, and safety regulations for a secure working environment for both staff members and customers alike.
  • Provided exceptional customer service that resulted in increased positive feedback from shoppers.
  • Increased customer satisfaction by addressing their needs promptly and efficiently.
  • Handled cash register operations accurately, ensuring proper cash handling procedures were followed at all times.
  • Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.

Education

Associate of Applied Science - Music

Portland Community College
Portland, OR

High School Diploma -

Estacada High School
Estacada, OR
07-2011

Skills

  • Customer service
  • Time management
  • Problem solving
  • Team collaboration
  • Inventory control
  • Operational efficiency

Timeline

Delivery Driver

DoorDash
12.2023 - Current

Team Member

Novel Goods Llc
10.2021 - Current

Assistant Manager

Plaid Pantry
01.2019 - 12.2021

Sales Associate/Assistant Manager

Chalice Farms
04.2017 - 08.2019

Associate of Applied Science - Music

Portland Community College

High School Diploma -

Estacada High School

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Taylor Coleman