Taylor Combs
Hephzibah,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Walmart
03.2020 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided training and support to new associates to help provide high-quality customer service.
Technical Support Representative
Empereon-Constar
01.2016 - 11.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Resolve technical problems, within a fast paced, customer facing environment
- Demonstrate advanced product knowledge and he ability to solve customer issues.
- Adhere to all work schedule assignments.
- Resolve customer issues on the first call as frequently as possible.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Claims Representative Associate
Professional Placements
04.2014 - 06.2016
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims.
- Consistently meet established productivity, schedule adherence and quality standards
Education
Medical Admintration
Martinsburg Military College
Martinsburg, WV05.2022
Skills
- Regulatory Compliance
- Appointment Scheduling
- Team Collaboration
- Customer Support
- 3 years of experience of working in a production and/or quality based environment
- Committed to quality and service matrix and culture
Timeline
Customer Service Associate
Walmart
03.2020 - 10.2023
Technical Support Representative
Empereon-Constar
01.2016 - 11.2019
Claims Representative Associate
Professional Placements
04.2014 - 06.2016
Medical Admintration
Martinsburg Military College
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