Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Conides

Anchorage,AK

Summary

Accomplished in enhancing clinic efficiency and patient satisfaction at Denali OB-GYN, I leverage expert scheduling coordination and compassionate communication to foster provider and patient trust. Skilled in administrative support and adept at resolving complex issues under pressure, I ensure confidentiality and streamline operations, significantly boosting team performance and patient loyalty.

Overview

6
6
years of professional experience

Work History

Senior Medical Receptionist

Denali OB-GYN
08.2022 - 07.2024
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
  • Used computer programs and registration systems to schedule patients for routine and complex procedures
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care
  • Completed clerical duties and tasks for clinic administration
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
  • Facilitated clear communication between patients and healthcare providers, ensuring accurate information exchange
  • Boosted clinic efficiency by maintaining organized patient records and coordinating with the medical team for timely updates
  • Handled sensitive patient data with discretion, adhering to HIPAA guidelines and ensuring confidentiality at all times
  • Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.

Home Health Caregiver

Self
10.2021 - 07.2022
  • Managed various household duties, including grocery shopping, meal preparation, laundry, and errands
  • Communicated effectively with fellow family members regarding patients updates or concerns about our loved one's wellbeing
  • Assisted with daily activities such as bathing, dressing, grooming, toileting, and mobility exercises
  • Collaborated with healthcare professionals to ensure proper medication administration and overall health monitoring
  • Monitored patient's progress regularly, adjusting care plans accordingly to optimize well-being and quality of life
  • Ensured timely completion of all required documentation such as incident reports or progress notes, maintaining a high level of accuracy and attention to detail
  • Provided compassionate companionship to patient's while engaging in conversation or leisure activities together
  • Maintained detailed records of patient interactions, services provided, medications administered, and any changes in condition or behavior for documentation purposes
  • Acted as an advocate for patient's by voicing their needs or preferences when interacting with healthcare providers or family members
  • Scheduled and accompanied patient's to medical appointments
  • Planned, prepared, and served meals and snacks according to prescribed diets
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Assistant Manager

Gawley Plastic Surgery/MD Skin Lounge & Bar
12.2019 - 10.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Managed over 65 calls per day
  • Ability to work in large provider office setting
  • Proficient in scheduling appointments for 10 or more providers daily.

Office Manager

SkinSpaMed
05.2018 - 11.2019
  • Maintained computer and physical filing systems
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Optimized organizational systems for payment collections, deposits and recordkeeping
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Coached new hires on company processes while managing employees to achieve maximum production
  • Managed office operations while scheduling appointments for service providers and maintaining a high volume of patient calls

Education

High School Diploma -

Robert Service High School
Anchorage, AK
05.2012

Skills

  • Employee Coaching and Motivation
  • Shift Coverage
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Building Patient Trust and Loyalty
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Administrative and Office Support
  • HIPAA Compliance/Guidelines
  • Patient confidentiality
  • Healthcare Industry Knowledge
  • Medical Terminology
  • Medical Charting
  • Workflow Optimization
  • EMR / EHR
  • Excellent Customer Service skills
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Excellent Communication
  • Critical Thinking
  • Relationship Building
  • Adaptability
  • Documenting behaviors
  • Companionship and emotional support
  • Observation Documentation

Timeline

Senior Medical Receptionist

Denali OB-GYN
08.2022 - 07.2024

Home Health Caregiver

Self
10.2021 - 07.2022

Assistant Manager

Gawley Plastic Surgery/MD Skin Lounge & Bar
12.2019 - 10.2021

Office Manager

SkinSpaMed
05.2018 - 11.2019

High School Diploma -

Robert Service High School

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Taylor Conides