Taylor Conklin
Attalla
Summary
Dynamic customer service professional with extensive call center experience at Lineage Logistics. Proven track record in enhancing client satisfaction through effective complaint handling and relationship building. Skilled in CRM software and active listening, consistently exceeding sales targets and fostering long-term loyalty. Adept at problem resolution, driving business growth through tailored solutions.
Overview
3
3
years of professional experience
Work History
CSR
Lineage Logistics - Cold
01.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls and emails promptly to avoid on-hold wait times.
- Answered constant flow of customer calls and emails with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Sales Rep/Lead CSR
Greenhouse Environemntal
06.2022 - 01.2024
- Working with pest control company / reaching out to customers directly to sell pest control and upgrades within current services
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
FLORIDA VIRTUAL SCHOOL
Land O' Lakes, FL05-2018
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Critical thinking
- Conflict resolution
- Microsoft outlook
- Professional telephone demeanor
- Active listening
- Documentation
- Customer relations
- Relationship building
- Scheduling
- Call management
- Problem resolution
- Client relations
Timeline
CSR
Lineage Logistics - Cold
01.2024 - Current
Sales Rep/Lead CSR
Greenhouse Environemntal
06.2022 - 01.2024
High School Diploma -
FLORIDA VIRTUAL SCHOOL
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