Taylor Conner
Yulee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Equipped with strong customer relations and cash handling experience. Flexes with changing demands and unique customer needs to deliver customized solutions. Committed to maintaining professional relationships to drive results, enhance customer experience, and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
AMBASSADOR
CAPITAL ONE, BRANCH
04.2021 - 04.2024
- In-depth knowledgeable of bank and federal regulations; ensure all audits, security policies, and procedures compliant.
- Customer experience focused; leverage communication skills to enhance customer relationships and retention.
- Digitally savvy; educated customers on use of banking website and mobile apps.
- Collaborate with other departments to confirm compliance with banking procedures and regulations.
- Investigate customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Front Desk Receptionist
Franco's On Magazine
07.2020 - 04.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
PHYSICAL THERAPY TECHNICIAN
DYNAMIC PHYISCAL THERAPY
07.2019 - 07.2020
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Increased physician and patient customer satisfaction through recognizing and acting to meet various needs.
- Documented each patient case with updates in online system.
PUBLIX SUPER MARKET, CUSTOMER SERVICE, •Customer Service Staff
Publix Super Market
11.2013 - 06.2019
- Actively listened to customers, quickly handled concerns, and escalated major issues to supervisor when necessary.
- Executed customer cash transactions with premiere service.
- Trained cashiers on operating procedures and company services.
- Coordinated schedules for 15 person staff by planning and designating shifts and hours.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Supervision And Management
SOUTH FLORIDA STATE COLLEGE
Avon Park, FL12.2023
Associate of Arts - General Studies
SOUTH FLORIDA STATE COLLEGE
Avon Park, FL06.2020
Skills
- Customer Service
- Administrative Support
- Relationship Building and Management
- Creative Problem Solving
- Customer Education and Engagement
- Excellent Communication
- Data Entry
- Complaint resolution
- Clerical Support
- Fraud Detection
Timeline
AMBASSADOR
CAPITAL ONE, BRANCH
04.2021 - 04.2024
Front Desk Receptionist
Franco's On Magazine
07.2020 - 04.2021
PHYSICAL THERAPY TECHNICIAN
DYNAMIC PHYISCAL THERAPY
07.2019 - 07.2020
PUBLIX SUPER MARKET, CUSTOMER SERVICE, •Customer Service Staff
Publix Super Market
11.2013 - 06.2019
Bachelor of Science - Supervision And Management
SOUTH FLORIDA STATE COLLEGE
Associate of Arts - General Studies
SOUTH FLORIDA STATE COLLEGE
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