Taylor Cook
Norman,OK
Summary
Highly motivated regional sales manager with exceptional analysis and leadership skills. Known for success in client retention and sales goals achievement. Offering several years of sales experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Sales Manager
Solar America
Oklahoma City, OK
07.2022 - Current
- Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
- Developed strategies and plans for regional sales growth.
- Monitored competitor activities and analyzed pricing trends in the region.
- Analyzed regional sales performance data to develop actionable insights.
- Cultivated an environment that fostered teamwork among regional sales staff members.
Branch Manager
Vivint Smart Home
Oklahoma City, OK
02.2019 - 07.2022
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
Store Manager
JoS. A Bank
Rogers, AR
02.2017 - 03.2019
- As a store manager I had the responsibility to hire, train, and build a team that is capable of hitting store goals and company visions
- During my time with this company I have quickly risen to the top of sales in the region
- Also I am number 3 in the entire company in custom sales
- Custom is the number one priority of the company
- I have also built a team that is able to perform the necessary goals of the company
BDC Manager
Edmond Hyundai
Edmond, OK
11.2013 - 02.2017
- Oversee bdc representatives
- Handle online and over the phone customer objections
- Set appointments and drive sales through quality customer service
- Developed and implemented strategies to ensure customer retention in the BDC.
- Created and maintained a database of customers for tracking purposes.
- Monitored incoming telephone calls, emails, and other communication channels for inquiries from potential customers.
Store Manager
Journeys
Tulsa, OK
07.2010 - 11.2013
- Mastered efficient and effective store operations
- While running numbers up over last year i also maintained inventory control standards and performed asset protection
- I demonstrated SOP excellence
- Standards of performance were the blocks on which we built success
- Such as multiple pairs of shoes to one cudtomer, hose ratio, and accessories that went with the shoes
- Under my management my crew maintained all SOP standards
- The skills i demonstrated were leadership, inventory control, scheduling, and staying calm in high stress situations
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Lead Dispatcher
L&A Wrecker
Norman, OK
06.2008 - 07.2010
- At this job i maintained the phones and quickly dispatched a truck to the location of the incident
- I also filed call logs by ticket number and made sure all tickets were in order for quick find
- I started the position of dispatcher as overnight
- Quickly my skills on the phone and on the radio were demonstrated, therefore i moved to position of lead dispatch and maintained phones during the highest volume times
- At this job i demonstrated effectively maintaining phones while maintaining computer programs and ticket writing
- Organization was the key to success
Education
GED -
Noble High School
Noble, OKSkills
- Customer Service
- Management
- Sales
- Communications
- Microsoft Office
- Data Entry
- Training
- Word
- Analytics
- Budget
- Retail Sales
- Marketing
- Loss Prevention
- Assistant Manager Experience
- Strategic Planning
- Merchandising
- Quality Assurance
- Retail Management
- Security
- Recruiting
- CCTV
- Low Voltage
- Process Improvement
- B2B Sales
- Territory Management
- Leadership
- Presentation Skills
- Sales Management
- Negotiation
- CRM Software
- Account Management
- Outside Sales
- Business Development
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Dedicated training manager
Timeline
Regional Sales Manager
Solar America
07.2022 - Current
Branch Manager
Vivint Smart Home
02.2019 - 07.2022
Store Manager
JoS. A Bank
02.2017 - 03.2019
BDC Manager
Edmond Hyundai
11.2013 - 02.2017
Store Manager
Journeys
07.2010 - 11.2013
Lead Dispatcher
L&A Wrecker
06.2008 - 07.2010
Driver's License
GED -
Noble High School
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