Taylor Cook
Panama City,FL
Summary
Results-driven cosmetology professional with extensive experience in salon services, guest relations, and product knowledge. Demonstrates strong expertise in hair chemistry, haircutting, color formulation, and color correction, with the ability to deliver customized services that exceed client expectations. Skilled in conducting thorough consultations, building lasting client relationships, and recommending professional products and services to increase retail sales, client satisfaction, and retention. Proficient in identifying client needs, resolving concerns, and providing effective solutions through clear communication and exceptional problem-solving skills. Experienced in salon management software, appointment scheduling, time management, and maintaining daily salon operations. Committed to upholding sanitation and safety standards while contributing to a productive, professional, and results-oriented salon environment.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Cosmetologist
JCPenney
Panama City, Florida
09.2019 - Current
- Performed haircuts, coloring, and styling services at JCPenney Salon, enhancing guest satisfaction.
- Conducted hair consultations with new clients, clearly outlining expectations for color, style, and cut to ensure desired results.
- Advised guests on beauty services and recommended suitable products to meet individual needs.
- Advised clients on how to maintain their new hairstyles at home.
- Developed a loyal client base through excellent customer service.
- Coordinated appointment times to optimize salon workflow through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
Customer Service Representative
JCPenney
Panama City, Florida
08.2019 - 10.2019
- Resolved customer inquiries regarding orders, product availability, and account issues, ensuring customer understanding and satisfaction.
- Resolved customer complaints efficiently, enhancing customer loyalty and retention.
- Enhanced customer satisfaction by addressing issues with informed and friendly service, fostering positive experiences.
- Assisted customers with purchases, returns, and exchanges using JCPenney store policies.
- Processed transactions through point-of-sale systems and handled cash drawer balances.
Kennel Technician
North Bay Animal Hospital
Panama City, Florida
08.2017 - 12.2017
- Administered feeding for dogs and cats based on veterinary care instructions and specific dietary needs.
- Provided comprehensive daily care for animals, including feeding, watering, cleaning cages, and administering medications.
- Cleaned kennels, runs, and treatment areas following North Bay Animal Hospital sanitation protocols.
- Bathed, brushed, and dried animals before discharge and grooming appointments.
- Restrained animals safely during exams, vaccinations, and medical treatments.
- Monitored animal behavior, promptly reporting any changes to veterinary staff for timely intervention.
Education
Cosmetology
Tom P Haney Technical School
Panama City, FL 08.2018 - 08.2019
William Floyd High School
Panama City, FloridaSkills
- Hair chemistry and product knowledge
- Client loyalty building
- Client consultation skills
- Product recommendations
- Maintaining sanitation and safety standards
- Color correction
- Time management
- Haircutting and color expertise
- Problem solving
- Clear communication
- Salon management software
Accomplishments
- America's Best – Garnet Award Recipient (2023 & 2024): Making over $50,000. Recognized for consistent performance, professional excellence, and dedication to delivering outstanding guest experiences.
- America's Best – Amethyst Award Recipient (2025): Making over $75,000. Earned continued recognition for exceptional performance, commitment to service excellence, and contributions to salon success.
Timeline
Cosmetologist
JCPenney
09.2019 - Current
Customer Service Representative
JCPenney
08.2019 - 10.2019
Cosmetology
Tom P Haney Technical School
08.2018 - 08.2019
Kennel Technician
North Bay Animal Hospital
08.2017 - 12.2017
William Floyd High School