Taylor Cooper
Livingston,NJ
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for a variety of front desk and other clerical duties. Skilled in appointment scheduling, efficient data entry, health records maintenance and input, and billing tasks. Additional strengths include staff communication and detail-orientation.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Proliance Center - The Office Of Dr. Mike
01.2023 - 01.2024
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Prepared and processed patient referrals and transfer requests.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Generated EMR reports and logged patient information for reliable records.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Registered patients and completed associated paperwork for accurate records.
- Used MacPractice to schedule appointments for doctor visits and procedures.
Baking Assistant
Crowley Cupcakes
10.2021 - 02.2022
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to execute large catering orders, ensuring timely delivery and client satisfaction.
- Maintained accurate inventory of baking supplies and ingredients.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Enhanced product quality by strictly following recipe instructions and maintaining proper ingredient measurements.
- Demonstrated adaptability by quickly learning new techniques when introduced to unfamiliar recipes or equipment.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Front Desk Associate
Equinox Gym
01.2020 - 03.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Implemented marketing and promotional initiatives to increase occupancy.
Team Member
DeliciousRaw Kitchen & Juice Bar
10.2019 - 12.2019
- Operated register to process payments and collect cash payment for order totals.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Education
Bachelor of Arts - Communications
Lynn University
Boca Raton, FL12.2024
Skills
- Organization and Time Management
- Patient Relations
- Office Coordination
- Managing patient records
- Invoice Preparation
- Multi-Line Communication Systems (email, text message, phone)
- Documentation and Recordkeeping
- Workload Management
- Phone and Email Etiquette
- Medical Records Management (Proficient in EMR)
Timeline
Administrative Assistant
Proliance Center - The Office Of Dr. Mike
01.2023 - 01.2024
Baking Assistant
Crowley Cupcakes
10.2021 - 02.2022
Front Desk Associate
Equinox Gym
01.2020 - 03.2020
Team Member
DeliciousRaw Kitchen & Juice Bar
10.2019 - 12.2019
Bachelor of Arts - Communications
Lynn University
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