Taylor Correa
San Diego,CA
Summary
Dynamic Program Manager with a proven track record at Alpha Project, excelling in crisis intervention and leadership. Successfully coached teams to achieve housing placement goals, enhancing productivity and fostering a positive work environment. Skilled in critical thinking and budget management, driving impactful outcomes for program participants.
Overview
10
10
years of professional experience
Work History
Program Manager
Alpha Project
04.2022 - Current
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Request new matches directly from RTFH
- Coordinate group program orientation with new matches
- Manage program budgets and utilized allocated funds appropriately.
- Assist staff with reaching housing placement goal (53 household)
- Maintain a positive work environment
Housing Specialist
Alpha Project
01.2022 - 04.2022
- Assisted program participants to locate and secure housing
- Assisted applicants in filling out housing applications and verifying assets.
- Inspect proposed units to follow HUD requirements
- Identify goals with clients to reach housing stability
- Maintain a positive relationship with current and past landlords.
Housing Navigator
Alpha Project
09.2020 - 01.2022
- Schedule orientation and intake with new program participants
- Assist clients with obtaining needed documents for rental eligibility
- Understand clients needs and barriers to identify best housing options to gain housing stability
- Create path to increased stability through individualized goals and personalized housing goals
- Conduct monthly budget and risk assessment forms with clients
- Keep clients files up to date with current documents
Lead Customer Service Representative
Sombrero Mexican Food
02.2018 - 03.2022
- Trained new customer service team members in company polices, procedures and service delivery standards
- Assisted customer service representatives to defuse escalated issues and worked directly with customers to support resolution
- Assisted in monitoring team performance and suggesting corrective actions for underperforming areas
- Address customer complaints with professional communication and positive solutions
- Provide quality Mexican food
Lead Job Coach/ Case Manager
St Madeline Sophie Center
06.2015 - 08.2020
- Held workshops on building work confidence by identifying strengths and how to search for careers for adults with developmental disabilities
- Trained and supported new staff members in regards to performance, compliance and procedures
- Monitored students academic and social process through data collection
- worked with students at times of crisis to lower chances of injury to self or others
Skills
- Communication
- Critical thinking
- Patience
- Leadership
- Crisis intervention
- Escalation management
Languages
Spanish
Professional Working
Timeline
Program Manager
Alpha Project
04.2022 - Current
Housing Specialist
Alpha Project
01.2022 - 04.2022
Housing Navigator
Alpha Project
09.2020 - 01.2022
Lead Customer Service Representative
Sombrero Mexican Food
02.2018 - 03.2022
Lead Job Coach/ Case Manager
St Madeline Sophie Center
06.2015 - 08.2020
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