Taylor Cortez
Ashburn,VA
Summary
I am an enthusiastic sales associate supervisor with a strong focus on exceptional customer service, team collaboration, and effective communication. I am a dedicated and hard-working individual with proven leadership skills and am eager to contribute to a dynamic working environment where I can put my leadership skills to use. I am recognized for my outstanding multi-tasking abilities, my detail-oriented hospitality management and am seeking to start a career as a restaurant server.
Overview
4
4
years of professional experience
Work History
Sales Associate Supervisor
Plato's Closet
Ashburn, VA
07.2022 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new sales associates, fostering a collaborative team environment.
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Resolved customer inquiries and complaints effectively, improving overall satisfaction ratings.
- Conducted regular performance evaluations, providing constructive feedback for associate development.
- Coordinated promotional events, driving increased foot traffic and sales during peak periods.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
Teaching Intern
Mill Run Elementary
Ashburn, VA
02.2025 - Current
Education
Elementary Education
Briar Woods
Brambleton06.2026
Skills
- Positive and professional
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Memory retention
- Relationship management
- Team collaboration
- Professional appearance
- Task prioritization
- Multitasking and organization
- Effective customer upselling
- Reliable and responsible
- Adaptable and flexible
Timeline
Teaching Intern
Mill Run Elementary
02.2025 - Current
Sales Associate Supervisor
Plato's Closet
07.2022 - Current
Elementary Education
Briar Woods