Taylor Costanzo

June 2021- July 2023: Server

July 2023- Present: Bartender

November 2023-Present: Sommelier and Floor Manager

Sommelier

• Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
• Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.

Floor Manager

• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.

Server

• Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request while maintaining safety for any food allergy concerns.
• Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Maintained cleanliness standards throughout dining areas.
• Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.