Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Taylor Courchaine

Gillett,WI

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Has a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, along with being a fast learning individual.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Roxy and Rosie's Railway
Cecil, WI
05.2023 - Current
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Processed payments accurately and efficiently with POS system.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Performed opening and closing duties including restocking supplies.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Effectively multitasked within fast-paced environment.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Attended regular training sessions to stay updated on new products or trends.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Developed good working relationships with fellow employees through effective communication.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted customers and provided excellent customer service.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Stocked ice bins and coolers as needed throughout shift.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Assisted in setting up the bar for service shift.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Poured wine, beer and cocktails for patrons.
  • Cleansed glasses with sanitizing solution after each use.
  • Greeted frequent visitors by name and explained new promotions.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Greeted guests with friendliness and professionalism.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.

Social Media Content Creator

Custom Windows Plus LLC
Gillett, WI
02.2021 - Current
  • Coordinated with graphic designers to create visuals for posts.
  • Developed content strategy to increase social media followers and engagement.
  • Monitored social media and company website metrics to design and implement improvements.
  • Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
  • Updated and monitored content on Facebook, Twitter, Google, LinkedIn and Instagram.
  • Prepared and formatted work for publication and submitted to printers or publishers.
  • Followed trends in industry and target genre to capitalize on emerging trends.
  • Managed social media responses by escalating comments and inquiries to appropriate personnel or departments.
  • Used social media to engage consumers, respond to questions or complaints and promote company initiatives.
  • Analyzed competitors' activities on different platforms for benchmarking purposes.
  • Consulted with sales and marketing staff to garner product and service information and discuss types of written advertising material.
  • Provided timely information and work output to supervisors and team members.
  • Created content for various platforms such as Facebook, Twitter, Instagram, Pinterest and YouTube.
  • Responded promptly to customer queries on social media accounts.
  • Revised written output to satisfy needs of clients, directors or publishers.
  • Created new ideas, products and story boards for new marketing campaigns.
  • Scheduled posts on a daily basis across all social media channels.
  • Developed advertising plans for timely and successful market entry.
  • Brainstormed ideas for new video concepts and stories.
  • Produced videos by writing scripts, editing and posting final creative.
  • Organized giveaways or contests on social networks as part of promotional activities.
  • Pitched and coordinated live video streaming events for social media channels to engage viewers.
  • Presented ideas and storyboards to clients.
  • Reviewed user feedback and comments to improve content quality.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.

Receptionist

Gillett UTV Rentals
Gillett, PA
07.2022 - 11.2023
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed payments and updated accounts to reflect balance changes.
  • Updated daily log book with information about visitors entering the premises.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted and directed visitors to appropriate personnel and answered average of 20 calls and emails daily.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Greeted visitors and provided them with assistance.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled appointments for clients, customers, and other visitors.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.

Bartender

The Wooden Shoe
Lena, WI
06.2021 - 06.2023
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Processed payments accurately and efficiently with POS system.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Performed opening and closing duties including restocking supplies.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Resolved customer complaints in a professional manner.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Effectively multitasked within fast-paced environment.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Attended regular training sessions to stay updated on new products or trends.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Developed good working relationships with fellow employees through effective communication.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted customers and provided excellent customer service.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Stocked ice bins and coolers as needed throughout shift.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Assisted in setting up the bar for service shift.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Poured wine, beer and cocktails for patrons.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Greeted frequent visitors by name and explained new promotions.
  • Cleansed glasses with sanitizing solution after each use.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Greeted guests with friendliness and professionalism.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Receptionist

Custom Windows Plus LLC
Gillett, WI
06.2017 - 06.2018
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed payments and updated accounts to reflect balance changes.
  • Organized conference room reservations for meetings or events.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Scheduled and confirmed appointments and meetings for management team.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Sorted incoming mail and directed to correct personnel each day.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Coordinated pick-up and delivery of express mail services.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Greeted visitors and provided them with assistance.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled appointments for clients, customers, and other visitors.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Oconto Falls High School
Oconto Falls, WI
05-2017

Skills

  • Beverage Preparation
  • Payment Processing
  • Organizational Ability
  • Customer Service

Affiliations

  • When not at work, I also run an online boutique
  • I am lash extension certified
  • Avid Reader

Certification

  • Lash Extension Certified
  • Currently working on getting my esthetician license, primarily in makeup

References

References available upon request.

Timeline

Bartender

Roxy and Rosie's Railway
05.2023 - Current

Receptionist

Gillett UTV Rentals
07.2022 - 11.2023

Bartender

The Wooden Shoe
06.2021 - 06.2023

Social Media Content Creator

Custom Windows Plus LLC
02.2021 - Current

Receptionist

Custom Windows Plus LLC
06.2017 - 06.2018

High School Diploma -

Oconto Falls High School

Similar Profiles

  • Lin Yanping (Libby)

    Lin Yanping (Libby)Lin Yanping (Libby)

    Assistant Manager (finance) at Roxy-Pacific Holdings Pte Ltd (formerly known as Roxy-Pacific Holdings Limited)Assistant Manager (finance) at Roxy-Pacific Holdings Pte Ltd (formerly known as Roxy-Pacific Holdings Limited)

  • Charles Smith

    Charles SmithCharles Smith

    Assistant Kitchen Manager at Rosie's 302 (Rosie's Mexican Cantina)Assistant Kitchen Manager at Rosie's 302 (Rosie's Mexican Cantina)

  • John Rodriguez

    John RodriguezJohn Rodriguez

    Bartender at The RoxyBartender at The Roxy

  • Ava Woodke

    Ava WoodkeAva Woodke

    Personal Care Assistant at Woodside Lutheran HomePersonal Care Assistant at Woodside Lutheran Home

  • Bobbi DiMaggio

    Bobbi DiMaggioBobbi DiMaggio

    Assistant Director at Serenity Gardens Assisted LivingAssistant Director at Serenity Gardens Assisted Living

CREATE PROFILE
Taylor Courchaine