Taylor Cover
Baltimore,MD
Summary
Organized and detail-oriented professional with a background in social work, bringing strong communication, problem-solving, and time management skills developed in fast-paced environments. Passionate about creating positive experiences for others and excited to apply my skills in a new career path. Experienced in event support, social media management, and collaborating with diverse teams to ensure successful outcomes.
Overview
10
10
years of professional experience
Work History
Early Intervention Behavioral Therapist
Thrive Behavioral Health
Rosedale, Maryland
06.2025 - Current
- Monitored client behaviors to identify triggers, adjusting strategies to better address individual needs.
- Educated families on behavioral techniques to reinforce client support at home, fostering consistency in client care.
- Contributed innovative ideas that enhanced team collaboration and improved educational outcomes for clients.
- Maintain accurate documentation of client progress and treatment interventions.
Waitress and Bartender
Lee's Pint and Shell
Baltimore, Maryland
09.2023 - 11.2025
- Coordinated event preparations and execution to ensure seamless operations and positive guest experiences.
- Trained new staff members on company standards to enhance service quality and team effectiveness.
- Maintained composure in fast-paced environments to effectively address customer needs.
- Resolved customer complaints with professionalism and empathy, leading to improved customer satisfaction.
Psychiatric and Behavioral Specialist
Johns Hopkins Hospital
Baltimore, MD
06.2022 - 08.2023
- Developed and facilitated therapeutic and educational groups to enhance patient development.
- Assisted patients with psychological disorders to promote recovery and improve coping strategies.
- Instructed patients on intervention strategies for managing inappropriate behaviors, fostering better self-regulation.
- Maintained composure in high-stress environments to ensure effective support.
Waitress and Bartender
Cornerstone Loft and Grill
College Park, Maryland
06.2020 - 05.2022
- Delivered excellent customer service by promptly and courteously attending to guests' needs, ensuring satisfaction and repeat visits.
- Enhanced customer satisfaction by promptly attending to guests' needs and requests.
- Cultivated strong relationships with regular customers through engaging conversations, enhancing overall guest experience.
Front Store Worker and Caterer
Bill's Seafood & Catering
Perry Hall, MD
12.2016 - 06.2019
- Coordinated with team members to ensure timely service during peak hours, enhancing overall customer experience.
- Arranged event spaces with table setups and decor to foster inviting atmospheres, contributing to positive guest engagement.
- Provided exceptional customer service to ensure client satisfaction with all event aspects, receiving positive feedback from attendees.
Education
Masters of Social Work - Social Work
University of Maryland, Baltimore
Baltimore, MD05-2025
Bachelor of Arts - Psychology And Criminal Justice
University of Maryland
College Park, MD05-2022
Skills
- Family intervention techniques
- Problem-solving skills
- Active listening
- Communication strategies
- Team collaboration
- Stress management
- Attention to detail
- Time management
- Customer service excellence
- Multitasking abilities
Affiliations
- Beach Volleyball, Baltimore Volo- June 2026- present
- Social Media Chair, Kappa Delta Sorority- November 2019- December 2020
- Recruitment Chair, Kappa Delta Sorority- January 2021- February 2021
Timeline
Early Intervention Behavioral Therapist
Thrive Behavioral Health
06.2025 - Current
Waitress and Bartender
Lee's Pint and Shell
09.2023 - 11.2025
Psychiatric and Behavioral Specialist
Johns Hopkins Hospital
06.2022 - 08.2023
Waitress and Bartender
Cornerstone Loft and Grill
06.2020 - 05.2022
Front Store Worker and Caterer
Bill's Seafood & Catering
12.2016 - 06.2019
Masters of Social Work - Social Work
University of Maryland, Baltimore
Bachelor of Arts - Psychology And Criminal Justice
University of Maryland