Overview
Work History
Education
Skills
References
Timeline
Generic

Taylor Cox

Barnesville,GA

Overview

13
13
years of professional experience

Work History

Primary Caregiver

Self Employed
Barnesville, GA
07.2016 - Current
  • Planned and prepared healthy meals and snacks for children. Also, supported bathing, dressing and personal care needs.
  • Communicated effectively with doctors, nurses and other health professionals regarding child care.
  • Created and coordinated a detailed calendar of activities, events, appointments, and academic deadlines, while managing household expenses and creating an effective budget for a family of five.
  • Navigated complex interpersonal challenges, mediating issues to build vital communication and issue resolution skills.
  • Successfully completed 1 year (and continuing) homeschool education for elementary school aged children.
  • Experience with three months of caring for a child in the Neonatal Intensive Care Unit, and aftercare while at home.

Private Investigation Assistant

Kimberly Cox
Dunedin, FL
03.2018 - 04.2019
  • Investigated cases involving missing persons, fraud, infidelity and other crimes.
  • Researched public records.
  • Analyzed data to identify patterns and trends related to investigations.
  • Gathered evidence through interviews, research and observation.
  • Identified suspects' locations and hideouts and informed appropriate personnel.
  • Developed investigative strategies based on case information.
  • Surveilled suspects to obtain video or photographic evidence.
  • Used binoculars and still and video cameras to obtain evidence for cases.
  • Reviewed gathered information to assess or detect issues.
  • Videotaped suspect's daily activities.
  • Gathered proof of activities through video recordings, photographs, and statements.

Bookkeeper

CJ'S Carpet and Tile Cleaning
Dunedin, FL
10.2014 - 01.2016
  • Processed payroll, numerous electronic deposits and employee pay adjustments.
  • Matched orders with invoices and recorded required information.
  • Deposited accounts receivables into client bank accounts.
  • Researched discrepancies in account balances and reconciled transactions accordingly.
  • Maintained clerical correspondence via email and phone.

Customer Service Lead

Kmart
Clearwater, FL
04.2012 - 09.2014
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Improved customer service wait times to mitigate complaints.
  • Developed strategies for improving customer satisfaction levels.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Provided expertise on product knowledge, services, policies and procedures to customers.

Daycare Assistant

Kimberly Home Infant Care Center
Clearwater, FL
08.2010 - 08.2011
  • Enforced rules to teach good manners and maintain safe environment.
  • Read aloud and played alphabet games to encourage early literacy.
  • Developed and enforced positive strategies to encourage good behavior.
  • Observed and monitored children's play activities.
  • Maintained safe play environment.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.

Education

High School Diploma -

Dunedin High School
Dunedin, FL
06-2014

Skills

  • Calendar Management
  • Data Confidentiality
  • Positive and Professional
  • Product and Service Knowledge
  • Verbal and Written Communication
  • Relationship Building
  • Time Management
  • Workload Management
  • Fast Learner
  • Computer Skills
  • Basic Mathematics
  • File and Record Keeping
  • Email Correspondence

References

References available upon request.

Timeline

Private Investigation Assistant

Kimberly Cox
03.2018 - 04.2019

Primary Caregiver

Self Employed
07.2016 - Current

Bookkeeper

CJ'S Carpet and Tile Cleaning
10.2014 - 01.2016

Customer Service Lead

Kmart
04.2012 - 09.2014

Daycare Assistant

Kimberly Home Infant Care Center
08.2010 - 08.2011

High School Diploma -

Dunedin High School

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Taylor Cox