TAYLOR COYNER
Wellington
Summary
I am a highly trained Pharmacy Technician with strong clinical abilities and a successful career in both Pharmacy and Waitressing facilities. Proactive and organized with passionate commitment to first-rate patient care. Licensed in Maryland and Florida as well as nationally with expertise in Medicine.
Overview
11
11
years of professional experience
Work History
Refill Specialist
Village Medical
Work From Home
03.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Process prescription refills for patients based on protocol.
- Assisted with prior authorizations and made sure they were submitted correctly
- Assisted patients with scheduling appointments and verifying insurance is correct
- ensures timely authorizations and referrals are obtained, and primary and/or secondary insurance information is verified and correct on the patient account
Pharmacy Technician
CVS Pharmacy
Annapolis, MD
05.2015 - 09.2021
- Receive written prescription or refill requests and verify that information is complete and accurate
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Maintain proper storage and security conditions for drugs
- Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels
- Answer telephones, responding to questions or requests
- Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
- Prepare and process medical insurance claim forms and records
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
- Operate cash registers to accept payment from customers
Pharmacy Technician
University of Maryland Medical Center
Baltimore, MD
09.2016 - 11.2017
- - Managed inventories tracking all in stock medications
- - Rotated stock, ensuring all medications are with in expiration date order
- - Removed expired or damaged drug products and resolved discrepancies in drug counts
- - Received and verified incoming drug inventories
- - Maintained clean and organized pharmacy shelving and work areas
- - Delivered medications to the appropriate unit by scheduled time
- - Filled narcotic/specialty medications in the secure vault
Waitress
Three Brothers Italian Resturant
Prince Frederick, MD
03.2014 - 04.2015
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
Cashier
Burger King
Dunkirk, MD
08.2013 - 02.2014
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Calculate total payments received during a time period, and reconcile this with total sales
Education
High School Diploma - General
Northern High School
Owings, MD06.2015
Skills
- Drug inventory control
- Proper labeling procedures
- Pharmacy operations
- Quality assurance and control
- Time management
- Detail-oriented
- Customer service
- Insurance verification
- Issue receipts
- Mathematics
- Sales
Timeline
Refill Specialist
Village Medical
03.2022 - Current
Pharmacy Technician
University of Maryland Medical Center
09.2016 - 11.2017
Pharmacy Technician
CVS Pharmacy
05.2015 - 09.2021
Waitress
Three Brothers Italian Resturant
03.2014 - 04.2015
Cashier
Burger King
08.2013 - 02.2014
High School Diploma - General
Northern High School