Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Taylor Cramer

Burlington

Summary

Dynamic hospitality professional with extensive experience at Primrose Retirement Communities LLC, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through effective communication and meticulous attention to detail. Skilled in managing administrative tasks and maintaining confidentiality, ensuring seamless operations and positive experiences for all guests.

Overview

7
7
years of professional experience

Work History

Concierge

Primrose Retirement Communities LLC
Pleasant Pr
01.2023 - Current
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Managed a concierge desk, keeping area organized and stocked with necessary materials.
  • Handled guest inquiries and resolved issues promptly to ensure satisfaction.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained confidentiality of guest information and transactions.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Entered work orders for housekeeping, pest control and maintenance issues.

Crew Chief

Geneva Theaters
Lake Geneva
07.2018 - 01.2023
  • Performed daily maintenance tasks such as checking fire extinguishers, cleaning glass doors and windows.
  • Processed refunds or exchanges for dissatisfied customers who had purchased tickets or concessions.
  • Restocked concession stands with food, drinks, napkins, and utensils throughout each shift.
  • Greeted customers and provided them with information about movie showtimes.
  • Checked identification of patrons purchasing restricted-age tickets or items.
  • Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
  • Set up auditoriums for specific movie showings by opening curtains, adjusting seating, and turning on lights.
  • Kept accurate records of ticket sales and concession stand purchases using POS systems.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Organized lines, lobbies, and promotional material for major movie releases.
  • Distributed refunds, promoted theater merchandise and issued gift cards.
  • Performed opening and closing duties such as setting up registers and balancing drawers.
  • Completed daily reports of transactions for use by accounting department.

Education

Bachelor of Arts - Illustration

Milwaukee Institute of Art And Design
Milwaukee
05-2018

Skills

  • Customer service
  • Administrative support
  • Communication skills
  • Time management
  • Attention to detail
  • Problem solving
  • Multitasking
  • Event coordination
  • Confidentiality maintenance
  • Hospitality
  • Maintaining composure
  • Telephone etiquette
  • Interpersonal communications
  • Discreet confidentiality
  • Cash handling
  • Emergency response
  • Sales
  • Verbal and written communication
  • Guest accommodations

Affiliations

  • Well-rounded passion for artistic endeavors including stained glass, painting, sculpting, illustration, digital art, and embroidery.

Timeline

Concierge

Primrose Retirement Communities LLC
01.2023 - Current

Crew Chief

Geneva Theaters
07.2018 - 01.2023

Bachelor of Arts - Illustration

Milwaukee Institute of Art And Design

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