Taylor Crawford
Rockport,Texas
Summary
Dynamic craft and beverage specialist with extensive expertise in mixology, customer service, and drink menu curation. Committed to elevating the guest experience through innovative cocktail creation and meticulous bar inventory management. Proven ability to foster a collaborative team environment while adapting to diverse customer preferences, ensuring satisfaction and repeat patronage. Recognized for reliability and a strong track record of delivering exceptional results in fast-paced settings. A passion for staying ahead of industry trends drives continuous enhancement of service offerings, complemented by a background in high-stress medical environments that underscores adaptability and resilience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Psychiatric Security Attendant /Skilled Nursing
Eastern state hospital
Medical Lake, WA
04.2005 - 05.2015
- Maintained continuous observation of psychiatric patients to ensure safety, stability, and compliance with treatment protocols.
- Responded effectively to behavioral escalations using approved de-escalation and crisis intervention techniques.
- Completed detailed written reports, incident documentation, and shift logs in accordance with state regulations and facility policy.
- Ensured strict adherence to HIPAA and patient confidentiality standards at all times.
- Collaborated with nurses, physicians, social workers, and administrative staff to support treatment plans and patient movement.
- Conducted safety checks, unit rounds, and contraband control to maintain a secure therapeutic environment.
- Assisted with patient admissions, discharges, and transports while maintaining dignity and professionalism.
Craft Bartender and Manager
495 Chesapeake Eats
Rockport, TX
05.2020 - 10.2023
- Crafted innovative cocktails using fresh, locally sourced ingredients to enhance menu offerings.
- Maintained cleanliness and organization of bar area to comply with health and safety standards.
- Trained new bartenders and staff on drink preparation techniques and company standards to ensure consistency of preparation and presentation.
- Increased bar revenue through the development and promotion of specialty drinks and themed events.
- Showcased extensive knowledge of spirits, wine, and beer to guide guests in their beverage selections.
- Increased overall guest satisfaction by seamlessly handling special requests and dietary restrictions during cocktail creation.
- Contributed to menu design by incorporating customer feedback into the selection process, resulting in increased sales of featured items.
- Consistently received positive guest feedback for exceptional service and creative drink presentations.
- Implemented inventory control measures to track stock levels and minimize waste effectively.
- Developed seasonal drink specials, contributing to increased customer interest and repeat business.
Manager /Front of House Supervisor
Gray Fox
Morgantown, WV
04.2025 - Current
- Supervised staff in a fast-paced, high-compliance environment requiring accuracy, professionalism, and accountability.
- Trained and coached employees on procedures, safety standards, and conflict resolution.
- Demonstrated leadership, situational awareness, and calm decision-making under pressure.
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff on beverage preparation and customer service standards.
- Enforced compliance with health and safety regulations to maintain a safe environment.
- Analyzed sales trends to optimize product selection and maximize profitability.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Skills
Quality control
Mixology expertise
Verbal and written communication
Service-oriented mindset
Vendor management
Menu development
Cost control
Restaurant management
Labor cost control
Customer relations
Customer relationship building
Training and mentoring
Bar management
Problem-solving
Reliability and punctuality
Safety awareness
Record keeping
Self-awareness
Crisis intervention
De-escalation techniques
Certification
- TABC/ Food handlers
- POS proficient
- Crisis Prevention / De-escalation Training
- HIPAA Compliance Training
- Institutional Safety & Security Procedures
- EMR (epic) training
Timeline
Manager /Front of House Supervisor
Gray Fox
04.2025 - Current
Craft Bartender and Manager
495 Chesapeake Eats
05.2020 - 10.2023
Psychiatric Security Attendant /Skilled Nursing
Eastern state hospital
04.2005 - 05.2015