Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Taylor Creech

Mt Dora,FL

Summary

Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Advent Health Medical Group
Tavares , FL
08.2022 - Current
  • Documented notes during patient visits.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Explained treatment procedures and physicians' instructions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Assisted with scheduling patient appointments and follow-up visits.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Completed day-to-day duties accurately and efficiently.

Customer Service Representative

United We Collect
Lake Mary, USA
03.2021 - 06.2022
  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Answered customer inquiries via phone, email, and chat.

Customer Service Associate

Wawa
Apopka, USA
01.2018 - 03.2021
  • Prepared Food Orders. Making Customers Beverages. Stocking and Working On Sales Floor.
  • Processed cash and credit payments rapidly and accurately.
  • Organized store merchandise racks by size, style and color to promote visually appealing Environment.
  • Greeted customers in a timely fashion, while quickly determining their needs.

Shift Manager

Long John Silver's
Apopka, USA
09.2016 - 06.2018
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage when shifts were short.
  • Priced merchandise, stocked shelves and took inventory of supplies.

Cashier Customer Service

Ross Dress for Less
Apopka, USA
04.2015 - 12.2015
  • Responded to customer service calls and issues promptly in a helpful and courteous manner, having in mind to treat customer service as top priority always.
  • Ensured counts, markdowns, and inventories are taken accurately as scheduled.

Education

Medical Assistant Technician Diploma

Florida Technical College
other

Skills

  • EKGs
  • CPR certified
  • Specimen Collection
  • Staple/Suture Removal
  • Vital Signs
  • Throat Cultures
  • Front Desk Duties
  • Phlebotomy
  • Basic Wound Care
  • HIPAA Compliance Trained
  • Injections
  • Pre-Op/Post-Op Care
  • Telephone Triage
  • Charting/Records Mgmt
  • Typing Proficient 40 WPM
  • Instrument Sterilization
  • Prescription Refills
  • Proficient Microsoft Suite

Certification

CPR & First Aid

Certified Medical Assistant

Languages

English
Full Professional

Timeline

Certified Medical Assistant

Advent Health Medical Group
08.2022 - Current

Customer Service Representative

United We Collect
03.2021 - 06.2022

Customer Service Associate

Wawa
01.2018 - 03.2021

Shift Manager

Long John Silver's
09.2016 - 06.2018

Cashier Customer Service

Ross Dress for Less
04.2015 - 12.2015

Medical Assistant Technician Diploma

Florida Technical College

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Taylor Creech