Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Crutcher

Fort Worth,TX

Summary

Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Warehouse Associate

Walmart
02.2021 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Consistently lifted materials weighing as much as 50 pounds
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise
  • Checked packages and merchandise for damage and notified vendors
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Loaded, unloaded, and moved material to and from storage and production areas

Catering Coordinator

Potbelly's Sandwich Shop
10.2019 - 02.2021
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Coordinated with catering staff to deliver food services for special events and functions.

Head Hostess

Yolk
04.2016 - 10.2019
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Took information about guests' party size, led to seating and offered menus.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained twenty-five new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Used cash registers and credit card machines to cash out customers.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Utilized POS system to handle customer cash and credit card transactions
  • Answered product questions using knowledge of sales and store promotions.

Education

Bachelor of Science - Criminal Science

Southern New Hampshire University
Hooksett, NH
05.2026

High School Diploma -

R.L Paschal
3001 Forest Park Blvd, Fort Worth, Tx 76110
06.2014

Skills

  • Operations Support
  • Trash Collection
  • Verifying Time Sheets
  • Merchandise Requisition
  • Operational Efficiency and Safety
  • Health and Safety
  • Pick Products
  • Audit Inventory
  • Outgoing Shipments Oversight
  • Hand Scanning
  • Prepare Orders
  • Order Picking and Processing
  • Pallet Jack Operation

Timeline

Warehouse Associate

Walmart
02.2021 - Current

Catering Coordinator

Potbelly's Sandwich Shop
10.2019 - 02.2021

Head Hostess

Yolk
04.2016 - 10.2019

Bachelor of Science - Criminal Science

Southern New Hampshire University

High School Diploma -

R.L Paschal

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Taylor Crutcher