Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Cruz

Miramar,FL

Summary

Hardworking and dedicated with a proven track record of success in various positions. Experienced in effectively managing tasks with a high level of motivation and strong communication skills. A fast learner who is eager to take on new challenges and opportunities. Seeking a new position where I can utilize my skills and continue to grow professionally.

Overview

5
5
years of professional experience

Work History

Customer Associate

Gimres Shoes
05.2023 - 06.2024
  • Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Enhanced customer satisfaction by providing timely and accurate product information.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Participating actively in team meetings sharing insights that contribute to continuous improvement efforts.
  • Responding empathetically to customers' concerns during difficult situations while offering appropriate solutions.
  • Provided personalized recommendations, leading to higher sales conversion rates.
  • Participated in staff training sessions for updated product knowledge and better service quality.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

To-Go Specialist

Olive Garden - Darden Restaurants
09.2020 - 03.2023
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.

Restaurant Hostess

Olive Garden - Darden Restaurants
07.2019 - 10.2020
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Customer Service Representative

Carvana
11.2021 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Londonderry Senior High School
Londonderry, NH
06.2019

Skills

  • Teamwork and Collaboration
  • Understanding Customer Needs
  • Customer Service
  • Quick Learner
  • Active Listening
  • Call center experience
  • Sales and Upselling
  • Shipping procedures understanding
  • POS Systems and Ordering Platforms
  • Order and Refund Processing

Timeline

Customer Associate

Gimres Shoes
05.2023 - 06.2024

Customer Service Representative

Carvana
11.2021 - 08.2022

To-Go Specialist

Olive Garden - Darden Restaurants
09.2020 - 03.2023

Restaurant Hostess

Olive Garden - Darden Restaurants
07.2019 - 10.2020

High School Diploma -

Londonderry Senior High School

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Taylor Cruz