Taylor Cruz
Miramar,FL
Summary
Hardworking and dedicated with a proven track record of success in various positions. Experienced in effectively managing tasks with a high level of motivation and strong communication skills. A fast learner who is eager to take on new challenges and opportunities. Seeking a new position where I can utilize my skills and continue to grow professionally.
Overview
5
5
years of professional experience
Work History
Customer Associate
Gimres Shoes
Astoria, OR
05.2023 - 06.2024
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Recommended items to customers based on specific needs and explained features and benefits.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Participating actively in team meetings sharing insights that contribute to continuous improvement efforts.
- Responding empathetically to customers' concerns during difficult situations while offering appropriate solutions.
- Provided personalized recommendations, leading to higher sales conversion rates.
- Participated in staff training sessions for updated product knowledge and better service quality.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
To-Go Specialist
Olive Garden - Darden Restaurants
Tempe, AZ
09.2020 - 03.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Restaurant Hostess
Olive Garden - Darden Restaurants
Manchester, NH
07.2019 - 10.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Customer Service Representative
Carvana
Phoenix, AZ
11.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Londonderry Senior High School
Londonderry, NH06.2019
Skills
- Teamwork and Collaboration
- Understanding Customer Needs
- Customer Service
- Quick Learner
- Active Listening
- Call center experience
- Sales and Upselling
- Shipping procedures understanding
- POS Systems and Ordering Platforms
- Order and Refund Processing
Timeline
Customer Associate
Gimres Shoes
05.2023 - 06.2024
Customer Service Representative
Carvana
11.2021 - 08.2022
To-Go Specialist
Olive Garden - Darden Restaurants
09.2020 - 03.2023
Restaurant Hostess
Olive Garden - Darden Restaurants
07.2019 - 10.2020
High School Diploma -
Londonderry Senior High School