Results-oriented professional with over 8 years in customer service and scheduling. Specializes in optimizing administrative processes and supporting senior leadership with reporting and planning. Coordinates production schedules to meet operational goals while implementing inventory management strategies to enhance productivity. Strong analytical and problem-solving skills drive effective collaboration in fast-paced environments.
Work History
Production Planner Materiel Handler
2 Years 5 Months
CTDI Warehouse | 03.2024 - 08.2026
Coordinated production schedules to optimize workflow and meet delivery deadlines.
Analyzed inventory levels to ensure adequate stock availability for production needs.
Collaborated with cross-functional teams to streamline processes and improve efficiency.
Utilized ERP systems for tracking materials and scheduling operations effectively.
In-Room Dining Coordinator
2 Years 1 Month
Rosewood Mansion on Turtle Creek | 11.2021 - 12.2023
Coordinated multi-line phone operations, addressing guest inquiries and taking room service orders to ensure seamless service delivery.
Executed order placements in POS system and accurately billed to respective room numbers.
Organized and prioritized amenities for arriving guests using spreadsheet management.
Organized and filed documentation of orders and receipts to ensure accurate financial tracking.
Tracked and documented all amenities allocated to clean rooms to ensure proper inventory management.
Restoration claims evaluator
4 Years 4 Months
Discount Drain and Restoration | 07.2017 - 11.2021
Transported claimants to homes for damage evaluations
Facilitated upload and retrieval of digital images for insurance claims processing.
Coordinated appointment logistics to facilitate effective communication between adjusters and claimants.
Implemented strategies to uphold deadlines and maintain workflow efficiency.
Developed and maintained systematic approaches to enhance organization and detail orientation in each plan.
Coordinated urgent plumbing emergency escalations to journeyman or master plumber to ensure effective service delivery.
Guided onboarding and training processes for new hires and support staff.
Assisted in preparing budgets, reporting monthly results, and documenting workflows
Education
High School Diploma
Skyline, H.S | Dallas, Tx | 05-2011
2011
Cosmetology Operator License - Customer Service
OGLE School | Arlington, Tx | 06-2020
2020
July 2016 - Nov 2021
Awarded Perfect Attendance
Skills
Production scheduling software
Time management
Meticulous attention to detail
Cross-functional collaboration
Dependable
Adaptable learner
Timeline
Production Planner Materiel Handler
CTDI Warehouse
03.2024 - 08.2026Read More
In-Room Dining Coordinator
Rosewood Mansion on Turtle Creek
11.2021 - 12.2023Read More
Restoration claims evaluator
Discount Drain and Restoration
07.2017 - 11.2021Read More
Skyline, H.S
High School Diploma
Read More
OGLE School
Cosmetology Operator License from Customer Service
Principal Production Planner/Production Scheduler at Northrop Grumman Propulsion SystemsPrincipal Production Planner/Production Scheduler at Northrop Grumman Propulsion Systems