Open To Work
Taylor Cusson
Springtown
Summary
Results-driven Sales Operations Coordinator known for high productivity and efficient task completion. Skilled in CRM software, data analysis, and process optimization to enhance sales performance. Excel at communication, teamwork, and problem-solving to achieve objectives, and support sales strategies and growth.
Overview
8
8
years of professional experience
Work History
Sales Operations Coordinator Supervisor
Resourcing Edge a One Digital Company
Remote - Rockwall
08.2021 - 03.2025
- Assisted in preparing sales reports and analyzing performance metrics for management.
- Supported the sales team with scheduling meetings and organizing client communications.
- Collaborated with sales teams to streamline operational workflows.
- Assisted in implementing process improvements to enhance workflow efficiency.
- Assisted in training new staff on sales systems and procedures.
- Facilitated communication between sales, marketing, and customer service teams.
- Acted as a liaison between Sales Team and other departments within the organization ensuring smooth flow of information.
- Developed and implemented strategies to improve customer experience and satisfaction.
- Provided support for customer inquiries, complaints, or feedback related to products and services.
- Monitored daily sales operations activities to ensure accuracy and compliance with established standards.
- Assisted in the development of processes, procedures, and policies related to operations and sales.
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent.
- Owned CRM platform and built and standardized business reporting for strategic analysis and internal business review.
- Maintained data cleanliness by deduping leads, contacts and accounts.
- Coordinated sales data entry and maintained accurate records in CRM systems.
Optician
Costco Wholesale Corp
Fort Worth
10.2018 - 04.2021
- Assisted customers in selecting eyewear based on individual needs.
- Fitted and adjusted eyeglasses for optimal comfort and performance.
- Calculated measurements for eyewear using optical measuring devices.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and processed defective, spoiled and cannibalized frames.
- Resolved customer inquiries and concerns regarding optical services effectively.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Maintained accurate records of all transactions in computer system.
- Processed payments for products purchased by customers.
- Participated in continuing education courses related to optometry technology advances.
Admissions Coordinator
Heritage House of Keller
Keller
05.2017 - 06.2018
- Helped patients and their families with the admissions process and adhered to state and federal laws.
- Handled insurance claim duties and verified that each met standards of admissions.
- Collaborated with other departments within the facility to ensure the smooth operations of the admissions process.
- Developed and maintained relationships with families and referral sources.
- Facilitated scheduled and unscheduled tours of the facility to showcase services and amenities.
- Managed documentation and ensured compliance with admission regulations.
- Collaborated with healthcare staff to assess residents' and patients' needs and preferences.
- Organized community outreach events to promote Heritage House services.
- Maintained accurate records of admissions data and statistics.
- Facilitated decision-making meetings with the admissions team, presenting prospective patient files for review.
- Maintained up-to-date knowledge of regulatory and compliance requirements affecting admissions.
- Managed sensitive information with discretion and in compliance with confidentiality policies.
- Developed and updated admissions materials, including brochures, website content, and social media posts.
- Developed and maintained strong relationships with physicians, hospitals, intermediate care facilities, and the community to facilitate referrals.
- Resolved any issues related to the admission process in a timely manner.
- Utilized CRM software to track and report on prospective patients, or residents, engagement and admissions funnel metrics.
Education
Associate of Science - Physics
- Fall 2018 - Dean's List
- Spring 2019 - Dean's List
- Fall 2019 - Dean's List
- Spring 2020 - Dean's List
- Phi Theta Kappa Honor Society
Skills
- Sales reporting
- Team collaboration
- Compliance management
- Problem solving
- Sales enablement
- Multitasking and prioritizing
- CRM management
- Salesforce
- Workflow optimization
- Data analysis
- Process improvement
- Administrative documentation
- Process and procedure development
- Customer relationship management
Timeline
Sales Operations Coordinator Supervisor - Resourcing Edge a One Digital Company
08.2021 - 03.2025
Optician - Costco Wholesale Corp
10.2018 - 04.2021
Admissions Coordinator - Heritage House of Keller
05.2017 - 06.2018
Tarrant County College - Associate of Science, Physics