Taylor Dabney
Atlanta,GA
Summary
Experienced Leasing Consultant with outstanding knowledge of rental agreement laws. Organized and dedicated to increase occupancy through strong leasing and lease renewal efforts. Excellent abilities in customer service, professional telephone etiquette with a closing ratio displayed at 75%.
Overview
6
6
years of professional experience
Work History
Leasing Agent
Bridge Property Management
08.2022 - Current
- Greet, prequalify, provide tours of community and present features and amenities to prospective residents
- Lease apartments including: Close sale, secure lease agreement obtains required information availability report and process applications for approval (rental history, credit check and background check)
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Follow up with prospects regarding status
- Participated in property inspections to prepare for move-ins and move-outs.
- Input information into computer systems accurately and timely
- Ensure apartment is ready for resident to move-in on agreed date
- Assist the manager in the collection of delinquent rents
- Assist in planning resident functions
- Gather information about market competition in the area
- Follow Bridge policies and procedures and comply with Fair Housing, state and federal laws
- Prepare and deliver notices to residents
- Provide exceptional service to residents, future residents and internal team members
- Listen to resident requests, concerns and comments
- Working with maintenance team to resolve requests
Customer Service Representative
The Home Depot
01.2018 - 01.2021
- Confers with customers by telephone or in person to provide information about services ,take or enter orders which as well actions are taken
- Keep records of customer interactions or transactions recording details of inquiries, complaints or comments
- Contact customers to respond to inquiries or to to notify them claim investigations results or any planned adjustment
- Kept records of customer complaints Assisted customers with questions
- Handled billing issues and order inquiries Booked appointments
- Managed customer accounts
- Resolved customer issues
- Performed customer service surveys Assisted customers with a warm and professional attitude
- Provided policy and service information Answered general questions
- Performed data entry for shipments, orders and customer information
- Handle inbound calls per week, answering customer inquiries and resolving issues
- Answered an average of 50 calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders
Cashier/Customer Service
PUBLIX SUPER MARKETS
10.2017 - 01.2018
- Establish or identify prices of goods, services or admission and tabulate bills using calculators Great customers entering establishments Process merchandise returns and exchanges Issue receipts, refunds/credits or change due to customers
- Clean up minor spills quickly and safely
- Assist customers in finding specific grocery items
- Walk customers to their cars
- Maximize positive customer service experience
- Ensure items are well-stocked for each shift
Education
High School Diploma -
Campbell High School
Smyrna, GA12.2018
Skills
- Tenant Eligibility Determination
- Event Planning
- Rent Collection
- Bluemoon
- Maintenance Requests
- Collect Rental Payments
- Inbound Call Management
- Sightplan
- Yardi
- RentCafe
- Domouso
- Problem resolution
Timeline
Leasing Agent
Bridge Property Management
08.2022 - Current
Customer Service Representative
The Home Depot
01.2018 - 01.2021
Cashier/Customer Service
PUBLIX SUPER MARKETS
10.2017 - 01.2018
High School Diploma -
Campbell High School
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