Taylor Dalton
Covina,CA
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
11
11
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
08.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Assistant Manager
Enterprise Rent-A-Car
08.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Management Trainee
Enterprise Rent-A-Car
08.2020 - 08.2021
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
General Manager
Coffee Bean & Tea Leaf
08.2019 - 08.2020
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Assisted in inventory management by tracking stock levels, placing orders as needed, and minimizing waste.
- Supported store management with administrative tasks such as scheduling staff shifts or maintaining employee records.
Barista
Coffee Bean & Tea Leaf
03.2014 - 08.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Communications
California Polytechnic State University
Pomona, CA06-2018
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Coaching and Mentoring
- Staff recruitment
- Proficient in MS Office
- Marketing
- Excels in team leadership
Languages
Spanish
Limited Working
Timeline
Branch Manager
Enterprise Rent-A-Car
08.2022 - Current
Assistant Manager
Enterprise Rent-A-Car
08.2021 - 08.2022
Management Trainee
Enterprise Rent-A-Car
08.2020 - 08.2021
General Manager
Coffee Bean & Tea Leaf
08.2019 - 08.2020
Barista
Coffee Bean & Tea Leaf
03.2014 - 08.2019
Bachelor of Science - Communications
California Polytechnic State University
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