Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taylor Dambrosia

Boynton Beach,FL

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for day to day operations.

Overview

6
6
years of professional experience

Work History

Veterinary Receptionist

Colonial Gateway Veterinary Center
Boynton Beach, Florida
01.2023 - Current
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled appointments for clients
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Scheduled and confirmed appointments for a multiple doctor practice
  • Answered and directed incoming calls using multi-line telephone system.
  • Handled prescription request
  • Filled heartworm/flea prevention
  • Followed up with all appointments and surgery's from the following day.
  • Issued receipts, refunds, credits or change due to customers.

Remote Customer Care

ADT
Boynton Beach, FL
06.2023 - 10.2023
  • Reviewed customer accounts regularly for accuracy, completeness, and timeliness of information.
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Resolved customer complaints quickly and efficiently.
  • Assisted customers with work order placement and payment processing.
  • Maintained accurate records of customer interactions and transactions.
  • Processed customer orders, forms, applications, and requests efficiently.
  • Handled customer complaints, providing appropriate solutions and alternatives within time limits.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Lead Front Desk Receptionist

Imperial Point Animal Hospital
Delray Beach, Florida
03.2018 - 03.2022
  • Responsible for handling cash payments from customers at the reception counter.
  • Utilized problem solving skills to resolve customer issues quickly and effectively.
  • Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
  • Managed a multi-line phone system, answered inquiries and transferred calls accordingly.
  • Tracked inventory levels of office supplies and placed orders when necessary.
  • Trained new hires on receptionist duties such as answering phones, greeting visitors.
  • Handled and processed all insurance claims
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Social Media
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Veterinary Assistant/ Receptionist

Cole Animal Clinic
Boca Raton, Florida
01.2021 - 02.2022
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Educated clients on proper animal health care routines.
  • Prepared laboratory slides for microscopic examinations.
  • Maintained accurate medical records of all patients.
  • Operated radiographic and ultrasound equipment.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.

Education

High School Diploma -

Palm Beach Gardens High School
Palm Beach Gardens, FL
04-2011

Skills

  • Appointment Scheduling
  • Teamwork and Collaboration
  • Payment Processing
  • Attention to Detail
  • Effective Multitasking
  • Customer Service
  • Veterinary Medical Records Software
  • Billing and Invoicing
  • Prioritization
  • Electronic Medical Records
  • Computer Skills
  • Fast learner
  • Time Management

References

References available upon request.

Timeline

Remote Customer Care

ADT
06.2023 - 10.2023

Veterinary Receptionist

Colonial Gateway Veterinary Center
01.2023 - Current

Veterinary Assistant/ Receptionist

Cole Animal Clinic
01.2021 - 02.2022

Lead Front Desk Receptionist

Imperial Point Animal Hospital
03.2018 - 03.2022

High School Diploma -

Palm Beach Gardens High School

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Taylor Dambrosia