Oscar Martinez
Miami,FL
Summary
Experienced customer service professional with a proven track record of efficiently resolving client concerns and enhancing customer satisfaction. Skilled in using communication and problem-solving abilities to foster positive interactions and uphold high service standards. Demonstrated versatility in adapting to changing menu items, guest preferences, and restaurant policies. Over 5 years of experience in fine dining service, with the ability to step seamlessly into any foodservice role. Bilingual in Spanish and English, ensuring clear communication and top-notch service for diverse clientele.
Overview
8
8
years of professional experience
Work History
Realtor Sales Associate
Luxe Properties
08.2021 - Current
- Showed residential properties and explained features, value and benefits of available homes
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed
- Maximized market share by working with clients and building relationships
- Generated leads with successful cold calling prospects and skilled use of persuasive communication skills
- Facilitated smooth communication between buyers and sellers throughout the negotiation process, resulting in mutually beneficial agreements.
Risk Advisor Executive
Baldwin Risk Partners
11.2022 - 12.2024
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions
- Researched insurance plans to find good options for clients' needs
- Received underwriting approvals after accurately completing applications for insurance coverage
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Managed Approximately 30 Incoming calls, emails, and faxes per day from customers
Server Shift Leader
Colombia Cafe Restaurant
12.2016 - 11.2022
- Performed opening and closing duties such as setting up dining area, restocking supplies
- Ensured that each guest was served courteously, quickly, and efficiently
- Took orders from customers accurately and in a timely manner
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted customers, answered questions and recommended specials to increase profits
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Associate of Arts -
Kansas University
Lawrence, KS05.2018
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Exceptional customer service
- Restaurant operations
- Operating system
- Team Training
- Cash handling
- Guest engagement
Timeline
Risk Advisor Executive
Baldwin Risk Partners
11.2022 - 12.2024
Realtor Sales Associate
Luxe Properties
08.2021 - Current
Server Shift Leader
Colombia Cafe Restaurant
12.2016 - 11.2022
Associate of Arts -
Kansas University
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