Hi, I’m
Taylor Davis
Houston,TX
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
16
years of professional experience
2
Certificate
Work History
Walmart Stores, Inc
Store Project Coach
01.2020 - Current
Job overview
- Ensure successful completion of all reality execution projects within stores
- Leads implementation of project plans by identifying plan requirements
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Ensuring scope of work is completed
- Organizing project timelines and deliverables
- Monitoring and ensuring resolution of outstanding construction issues and work to be corrected or completed (for example, observations, warranty issues)
- Facilitating meetings involving stakeholder teams to analyze, plan, and implement project initiatives
- Taking corrective action as necessary to drive project results
- Provided and supported implementation of business solutions by building relationships and partnerships with key stakeholders
- Collaborating and communicating with other stakeholders about project obstacles, timelines, and alignment with corporate strategies
- Collaborating with cross-functional teams (for example, engineers, architects, design managers) to provide feedback and identify and implement design changes
- Directs associates, including third-party supervisors, on process and procedures for project execution
- Planning merchandise placement based on modular requirements
- Advising on assignment of additional staff to assist in ensuring company and facility goals are met
- Ensure merchandise is in-stock and displayed in timely, accurate, and safe manner, equipment and fixtures are correctly installed, and operational, merchandising, and personnel guidelines are implemented
- Verify fixture procurement and deliveries from Regional Real Estate Warehouse (RREW) are synchronized with project schedules
- Monitors sales and project budgets
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans
- Manage personal expenses and expense report
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Managed over 50 permanent, temporary, and 3rd party associates every project
Walmart Stores, Inc
Assistant Manager
10.2013 - 12.2019
Job overview
- Providing superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems, issues, and or complaints
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promptly answering telephone calls to reflect professional corporate image
- Advising customers on location, selection, price, and use of goods available from store, with aim of encouraging them to buy and to return to buy in the future
- Managing 100+ associates daily
- Assisting in new hire interviews, training, annual evaluations, coaching for improvement, and job terminations
- Backroom and stock supervision
- Managing daily Profit and Loss reports, and future sales goals
- Overnight supervision and operations management
- Assist in loss prevention internally and externally
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Walmart Stores, Inc
Neighborhood Market Supervisor/Manager
01.2013 - 10.2013
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Walmart Stores, Inc
Customer Service Manager
10.2009 - 12.2012
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Performed daily cash register audits
- Took ownership of customer issues and followed problems through to resolution.
- Customer Returns
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Created and reviewed invoices to confirm accuracy.
- Maintained the successful operation of seasonal layaway procedures
- Manage 50+ cashiers and sales associates daily
- Generated customer satisfaction surveys to analyze results into action plans.
- Performed accurate balancing of all receipts and transactions.
- Made daily cash deposits to company bank.
- Operated photocopy machine, cash register and other office equipment.
- Compiled complex cash flow reports monthly.
Walmart Stores, Inc
Department Manager/General Merchandise Supervisor
07.2007 - 09.2009
Job overview
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Communicated with managers of other departments to maintain transparency
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Manage 5-10 employees daily
- Maintained updated product knowledge to successfully educate and advise customers.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
- Developed and implemented successful strategies to increase sales and profits.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Collaborated with marketing team for prompt promotion of products.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
Education
University of PhoenixOnline
Bachelor of Arts from Business Management
American InterContinental UniversityOnline
Master of Arts from Business Marketing
Skills
- Executive Calendars
- Project Management
- Microsoft Professional
- High-Volume Retail Management
- Business Leadership
- Retail Operations
- Company Policy Compliance
- HR Policies
- Safety Protocols
- Contract Negotiation Expertise
- Systems Installation, Configuration and Upgrading
- Construction Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
OSHA 10
Scrum Master Certification (2023 + Agile Scrum)
Timeline
Store Project Coach
Walmart Stores, Inc
01.2020 - Current
Assistant Manager
Walmart Stores, Inc
10.2013 - 12.2019
Neighborhood Market Supervisor/Manager
Walmart Stores, Inc
01.2013 - 10.2013
Customer Service Manager
Walmart Stores, Inc
10.2009 - 12.2012
Department Manager/General Merchandise Supervisor
Walmart Stores, Inc
07.2007 - 09.2009
University of Phoenix
Bachelor of Arts from Business Management
American InterContinental University
Master of Arts from Business Marketing
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